PT REGISTRATION SPECIALIST

Overview

French Hospital Medical Center located in San Luis Obispo California has been named one of the Nation’s 100 Top Hospitals by Truven Health Analytics and is rated among the top hospitals in the nation for cardiac orthopedic and GI services. French Hospital has achieved the prestigious designation as a Primary Stroke Center by the Joint Commission. The Copeland Forbes and Rossi Cardiac Care Center provides the latest innovative cardiac and imaging technology. The hospital is also home to the unique Hearst Cancer Resource Center offering free education resources and support to cancer patients and their families. French Hospital Medical Center is a part of Dignity Health’s Southern California Division and is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services - all recognized for quality safety and service. Each hospital is supported by an active philanthropic Foundation to help meet the growing health care needs of our communities. To learn more go here to www.dignityhealth.org/FrenchHospital.

One Community. One Mission. One California 

Responsibilities

Employing excellent customer service skills the Patient Registration Specialist is responsible for ensuring a positive patient experience throughout the registration insurance verification benefit analysis and financial clearance process. Primary duties include appropriate patient identification financially clearing patients during the pre-registration registration admission process and prior to discharge counseling patients about their financial liability verifying payer sources assessing and referring patients to alternative payment sources including the Payment and Billing Assistance Program as well as government and non-government based payment assistance programs. The Patient Registration Specialist ensures timely accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition the Patient Registration Specialist determines and collects the patient's financial liability and/or arranges payment Employing excellent customer service skills the Patient Registration Specialist is responsible for ensuring a positive patient experience throughout the registration insurance verification benefit analysis and financial clearance process. Primary duties include appropriate patient identification financially clearing patients during the pre-registration registration admission process and prior to discharge counseling patients about their financial liability verifying payer sources assessing and referring patients to alternative payment sources including the Payment and Billing Assistance Program as well as government and non-government based payment assistance programs. The Patient Registration Specialist ensures timely accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition the Patient Registration Specialist determines and collects the patient's financial liability and/or arranges payment plans. The Patient Registration Specialist is an information source for patients and families by explaining organization policies patient financial responsibilities and Patient Rights and Responsibilities.

Minimum Requirements:

• Minimum 2 years of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle-related role. Applicable education and/or training can be used to balance a lack of experience.
• Minimum 1 year of experience in customer service preferably in a healthcare environment.
• Thorough understanding of insurance policies and procedures.
• Experience in requesting and processing financial payments.
• High School diploma GED or equivalent.
• Able to perform basic mathematics for payment calculation.
• Intermediate to advanced computer skills.
• Working knowledge of facility pricing structure and cost estimates.
• Basic knowledge of ICD-9 (10) and CPT terminology.
• Working knowledge of medical terminology.
• Excellent interpersonal communication and customer service skills.

Preferred Requirements:

• 3 years of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle-related role preferred.
• Thorough knowledge of charity care programs as well as various government and non-government payment assistance programs preferred.

Qualifications
?Minimum 2 years of experience working in a hospital Patient Registration department physician office setting healthcare insurance company revenue cycle vendor and/or other revenue cycle-related role. 3 years preferred. Applicable education and/or training can be used to balance a lack of experience. ?Minimum 1 year of experience in customer service preferably in a healthcare environment. ?Thorough understanding of insurance policies and procedures. ?Experience in requesting and processing financial payments. ?Thorough knowledge of charity care programs as well as various government and non-government payment assistance programs preferred ?Working knowledge of facility pricing structure and cost estimates. ?Basic knowledge of ICD-9 (10) and CPT terminology. ?Working knowledge of medical terminology. ?Excellent interpersonal communication and customer service skills.