Wound Care Clinical Services Manager

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

JOB SUMMARY:

This job is responsible for organizing, planning, leading, and directing clinical and management activities for the designated department and in accordance with hospital policies and procedures. Accountable for daily operations and oversight of nursing practice and patient care delivery. Participates as a member of the health care team in maintaining continuity and quality of patient care. Contributes to organizational operations and supports the mission by fostering interdepartmental communication/collaboration. Demonstrates a high level of ability in leadership, supervisory skills, problem solving, patient advocacy and public relations.

• Manages and evaluates the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care.
• Ensures that all activities are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies and applicable regulatory requirements.
• Participates in the development of, and implements new clinical systems/programs to enhance existing services and raise the standard of care for the patient population served.
• Ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines.
• Oversees the resolution of daily clinical administrative and operational issues.
• Monitors/troubleshoots service recovery and other escalated concerns and resolves within defined scope of responsibility.
• Collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity.
• Communicates significant information to department director and others in a timely and appropriate manner.

• Plans, manages, and evaluates the work of clinical and administrative staff in accordance with the content, spirit and intent of applicable internal/external regulations and standard for human resource management.
• Ensures that employees are qualified and properly trained to perform assigned job duties.
• Holds regular staff meetings and keeps employees apprised of all matters relevant to successful job performance.
• Makes employment decisions, establishes performance standards, and evaluates employee performance.
• Educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.

• Ensures all aspects of clinical operations are conducted and documented in compliance with relevant internal policies, standards/procedures, and applicable regulatory requirements.
• Assesses on a continuous basis, services, patient outcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to ensure optimal care and delivery.
• Ensures that internal controls are sufficient to provide for accurate complete and compliant programs and processes.
• Identifies need for changes in standards, programs and services and develops recommendations for consideration by the Director.

• Participates in annual budget planning and administration relative to assigned responsibilities.
• Identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives.
• Monitors work schedules and staffing levels to meet budgetary requirements and control overtime and/or premium pay.
• Monitors and approves expenditures within defined scope of responsibility.
• Explains variances and addresses in a timely manner.
• Informs Director of all issues with potential for budgetary impact.

• Works with management team to ensure the application of consistent operational and clinical practices.
• Assesses the strengths/weaknesses of the assigned clinical area/facility to identify opportunities and provide recommendations to Director for new quality/performance improvement initiatives.
• Implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner.
• Ensures staff receives the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives.

• Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, maximizing resources, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence.
• Partners with the Clinical Practice and Professional Development team to provide education, training, and consultative services to clinical staff in assigned facility; assesses, develops, revises and coordinates teaching programs for all nursing staff; delivers in-service education; assures that educational programs provide staff with skills and competency needed to meet all applicable regulatory, risk and patient safety requirements.
• Partners with the Clinical Practice and Professional Development team to plan and direct the orientation and/or residency programs of new personnel to assigned facility; facilitates staff development by promoting learning experiences and information for staff based on identified needs of the individuals; develops (or adapts existing) competency assessment tools and ensures assessments are timely completed; provides additional education as necessary in follow-up.

Education/Work Experience Requirements

• Must be a graduate of an accredited School of Nursing. BSN or Bachelors’ Degree in a related field is preferred.
• Three years’ experience and clinical knowledge in the same or similar clinical specialty. Two years in a charge nurse/ leadership or equivalent position required.
• Clinical knowledge as a Registered Nurse in the same or similar clinical specialty preferred.

Licensure/Certification

• Current licensure as a Registered Nurse by the Washington State Board of Nursing.
• Certification in specialty area preferred.
• Current healthcare provider BLS certification.