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Patient Access Rep

Franciscan Medical Group Tacoma, Washington
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The posted compensation range of $21.09 - $27.32 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-403496 Employment Type Full Time Department General Surgery Clinic Hours/Pay Period 80 Shift Day Weekly Schedule 8:30 am to 5 pm Monday - Friday Remote No Category Billing and Scheduling Union 5191STAFF
Overview

Make a Difference in Patient Care: Join Our Team as a Patient Access Representative in Tacoma, WA!



Are you a compassionate and detail-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment where you can directly impact the patient experience? If so, we invite you to join our team at Franciscan Medical Group in Tacoma, WA as a Patient Access Representative!


Responsibilities

About the Role:

As a Patient Access Representative, you will be the first point of contact for our patients, playing a vital role in ensuring a smooth and positive healthcare journey. You will be responsible for a variety of administrative tasks related to patient intake, including:



  • Welcoming and Registering Patients: Checking patients in and out, verifying demographic and insurance information, and ensuring all registration requirements are met.
  • Financial Management: Collecting co-pays, co-insurance, and prior balances, posting payments, and reconciling cash drawers.
  • Insurance Verification and Authorization: Gathering and validating insurance information, obtaining referrals and pre-authorizations for ancillary testing and surgical procedures, and working with insurance carriers to determine benefit coverage.
  • Appointment Scheduling: Scheduling patient appointments, coordinating ancillary services, and managing appointment confirmations and rescheduling.
  • Providing Exceptional Customer Service: Answering patient questions, providing information on billing and insurance matters, and ensuring a positive and supportive experience for every patient.

Qualifications

What You'll Bring:

  • Experience: One year of customer service experience is required; two years preferred. Healthcare or Call Center experience is a plus!

  • Skills:

  • Strong customer service and communication skills.
  • Excellent attention to detail and accuracy.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Knowledge of insurance authorization/billing requirements (preferred).
  • Familiarity with medical terminology (preferred).
  • Proficiency in using computer systems and software.

Why Join Franciscan Medical Group?

  • Make a Difference: Be part of a team that is dedicated to providing high-quality, compassionate care to our community.
  • Career Growth: We offer opportunities for professional development and advancement within our organization.
  • Competitive Benefits: We provide a comprehensive benefits package, including medical, dental, vision, and retirement plans.
  • Supportive Work Environment: We foster a collaborative and supportive work environment where you can thrive.
  • Location: Enjoy working in the beautiful city of Tacoma, WA!

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

Apply

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.