Patient Services Associate Lead

Dignity Health’s Pacific Central Coast Health Centers (PHC) is a non-profit Community clinic organization comprised of more than 40 health centers located primarily from Ventura to Templeton spanning the coast. Our experienced physicians and advanced practice providers offer a wide range of primary and specialty care services. PHC is a part of Dignity Health Central Coast’s award-winning network of outstanding hospitals imaging centers laboratories and post-acute service

Job Summary

The Patient/Financial Services Lead represents the clinic with professionalism and excellent customer service skills. The Patient Services Lead may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Patient Services Lead may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, bench marks, and quality patient care initiatives per clinic guidelines. This position may have access to third party credit card information and transactional systems (cash registers, point of sale devices, applications supporting credit card transactions, and reports or other documents containing credit cardinformation) from single transactions or a single card at a time. The Patient Services Lead dutiesincludes referrals and authorizations, pre-registration and patient preparation, insurance eligibility,patient check-out process, cash collections and reconciliation, TES, PIRs, and denial prevention. The PFS Lead is experienced, knowledgeable and can effectively manage all patient visits from the initial call for service to the completed superbill. Thorough understanding of Provider schedules, contracts, vendors, staffing and integration to the hospitals, PHC clinics and ancillary services. The PFS Lead may also serve as the lead, and will assign and  lead tasks for the PSA and FSA's I and II. Works closely with Revenue Team including assisting with audits, TES, PIRs, and denial prevention including superbill reconciliation. PHC is committed to excellent patient care and service. We strive to develop cohesive teams where all levels of employees can work together. That being said, we have developed the job descriptions to define the primary tasks and responsibilities. However, it does not preclude all staff to support the functions of the entire clinic. Some PSA and FSAs may be asked to do work that is outside their daily assignments, especially when working in smaller locations or when trying to address staff vacancies. This team approach will support our goal of keeping the Patient as our focus.

• Three (3) years experience in an outpatient setting as a Medical Office Receptionist and successful completion of Patient and Financial Services Rep I and II or equivalent experience.

• Excellent interpersonal, organizational, and customer service skills are essential. Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment. Thorough understanding of provider schedules, contracts, vendors, staffing and integration.

• Experience with electronic practice management system is required. Proficient in GE and completed 

  competency. Proficient and completion of employee supervision competency. Medical terminology class completion or equivalent experience required.