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Director Centralized Office Operations

CommonSpirit Health at Home Loveland, Ohio
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The posted compensation range of $46.29 - $67.12 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-401150 Employment Type Full Time Department Home Health and Hospice Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM - 5:00 PM) Remote Yes Category Management Travel Yes, 25% of the Time
Overview

CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.


Responsibilities

As a Director of Centralized Office Operations with CommonSpirit Health at Home, you'll play a vital role in the efficient and effective management of all centralized office functions, including scheduling and medical records teams. Your expertise will make all the difference developing and implementing strategies to optimize operational workflows, enhance employee performance, and ensure compliance with all relevant regulations, policies, and processes.  Other responsibilities include:

  • Strategic Leadership & Planning: Develop and implement short-term and long-term strategic plans for centralized office operations, aligning with the overall organizational goals.  This includes budget management, resource allocation, and performance monitoring.
  • Team Management & Development: Oversee, mentor, and motivate a team of scheduling and medical records professionals, fostering a positive and productive work environment.  This includes hiring, training, performance evaluations, and disciplinary actions.
  • Scheduling Operations:  Direct and optimize the scheduling process, ensuring efficient assignments, completion of workflow, and timely initiation of care.  This includes developing and implementing scheduling best practices and procedures, utilizing scheduling software, and analyzing scheduling data to identify areas for improvement.
  • Medical Records Management: Oversee the management and maintenance of medical records, ensuring accuracy, confidentiality, and compliance with HIPAA and other relevant regulations.  Areas of focus include participation in the referral conversion to EMR process, Face-2-Face reviews, participation in unbilled management.
  • Process Improvement: Continuously evaluate and improve operational processes to enhance efficiency, reduce costs, and improve patient satisfaction.  This includes identifying bottlenecks, implementing new technologies, and streamlining workflows.
  • Budget Management: Develop and manage the annual budget for centralized office operations, ensuring cost-effectiveness and efficient resource allocation.
  • Reporting & Analysis: Prepare regular reports on key performance indicators (KPIs) and provide data-driven insights to support strategic decision-making.
  • Collaboration & Communication: Collaborate effectively with other departments and stakeholders to ensure seamless integration of centralized office operations.  Maintain open and effective communication with staff, patients, and other stakeholders.
  • Other duties as assigned.

Benefits:

  • Embrace a generous company annual bonus structure that rewards your hard work!
  • Excellent Vacation Plan, Paid Holidays and Personal days
  • Medical, Dental, and Vision Plans
  • Tuition Reimbursement
  • Fidelity 401(K) Plan

Qualifications

Candidates must reside in one of the approved remote worker states: AR, AZ, CO, FL, IL, IN, KY, MI, ND, NE, OH, SC, TN, TX, WI.

  • Bachelor's degree in Healthcare Administration, Business Administration, or a related field.  Master's degree preferred.
  • Minimum of 5 years of experience in healthcare administration with an operational or call center focus required.
  • Proven experience in managing scheduling and medical records teams.

  • Proficiency in using scheduling software and electronic health records (EHR) systems.

  • Excellent leadership, communication, and interpersonal skills.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.