Client Registration Coordinator

Join the CommonSpirit Family, rated in the ‘Top 150 Best Places to work in Healthcare’ by Becker’s Healthcare!

Are you eager to make a difference without being in a direct patient care role? The Client Registration Coordinator position may be the role for you! This vital role orchestrates one or more assigned functions critical to the success of our location(s). You'll be the warm professional that welcomes patients to our care. Your dedication to accuracy and timeliness ensures our services reach those in need, leaving a lasting impact on their hearts. You will  be the guardian of patient information, ensuring complete and accurate registration.

The Client Registration Coordinator is responsible for the complete and accurate entry of the referral and verification of the payor in a timely manner to the Organization’s services while maintaining exceptional customer service. Performs data entry, completion of tasks and other clerical functions; coordinates and distributes paperwork; assists other team members to facilitate the insurance process.

• Acts as initial service ambassador to referral sources, physicians, patients, caregivers and other external customers providing the highest quality service.
  
• Demonstrates sensitivity to the needs, customs and feelings of patients and caregivers.
  
• Responsible for the initial entry, verification, and maintenance of information regarding new patients in all applicable computer software programs.
• Processes private insurance verifications, verifies eligibility of Medicare, Medicaid and third party payers and any other duties as directed.
  
• Responsible for the complete, accurate, and timely registration of patients to home care and/or hospice, including but not limited to demographic information, payor information, service needs.
  
• Works with location and Corporate employees to ensure all initial patient information is correct for clinical services and monthly billing.
  
• Assists in training new personnel as requested by management.
  
• Answers, via telephone and e-mail, insurance questions for home health staff.
  
• Assists coordinators and other staff by responding timely to requests for information.
  
• Communicates effectively and courteously with referral sources, patients, their family members and staff.
  
• Interacts with all management staff in a professional, effective manner to facilitate problem resolution.
  
• Consults with management on areas of concern or outside of authority level.
  
• Demonstrates commitment to personal and professional growth and development by participating in orientation, in-services, agency meetings and educational opportunities.
  
• Performs any of the duties of other department embers, if qualified by education, licensure and experience.
  
• Maintains confidentiality of information of the department.
  
• Contributes to the efficient operation of the department through daily processes, and as directed by leadership.
  
• All other duties as assigned.

Benefits:

• Embrace a generous company annual bonus structure that rewards your hard work!
• Excellent Vacation Plan to recharge
• Seven paid holidays/four floating holidays (PTO)
• Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan
• Delta Dental Plan
• EyeMed Vision Plan
• Fidelity 401(K) Plan
• Lyra Mental Health Benefits
• Cigna Life/AD&D Plans
• Cigna Long Term Disability
• Cigna Short Term Disability
• Cigna Critical Illness/Group Universal Life Insurance
• Tuition Reimbursement

High School Diploma or Equivalent.

Associates degree or equivalent or any equivalent combination of education and experience preferred.

Minimum of Two Years Customer Service Experience and One year of relevant experience in a professional setting, preferably in reimbursement, insurance verification required.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.