St. Luke’s Health is the largest Catholic health system in greater Houston and southeast Texas. Our integrated delivery network comprises sixteen hospitals covering Houston, Brazos Valley, southeast Texas and Lake Jackson, and East Texas and Lufkin, and includes Baylor St. Luke’s Medical Center, the research and teaching hospital for Baylor College of Medicine. St. Luke’s Health is home to the Texas Heart ®Institute (THI), the top ranked heart center in Houston, and the Dan L Duncan Comprehensive Cancer Center, a nationally ranked NCI designated cancer center. Our integrated network of care includes more than 398 employed and 1,668 clinically aligned network providers, and more than 20,000 employees delivering high value, nationally ranked quality and compassionate care along with our Christian ministry of healing.  Our goal is to deliver accessible, nationally recognized high quality care through the highest valuenetwork for choice in healthcare for patients, employers and payers with a commitment to an equitable and personalized patient experience for all consistent with our ministry of healing.

The Operations Analyst is responsible for providing analytic support for performance improvement and labor management initiatives across CommonSpirit Health (CSH).  The person in this position will be a key resource for the development of organizational labor standards, data reporting, education and training of hospital leaders, and optimal use of labor optimization solutions.

Essential Key Job Responsibilities

• Leads, develops, and provides comprehensive system support for benchmarking and labor productivity as an integral member of the CSH Operations Performance Group (OPG). 

• Serves as a key resource for the development of organizational standardization, data integrity and optimal use of productivity and benchmarking solutions.

• Identifies and shares successful labor productivity and benchmarking practices and supports the coordination of their introduction and deployment across the system.

• Provides analytic support, ongoing training and education of benchmarking and productivity systems and reports, ensuring that excellent customer service is delivered.

• Provides key analysis and evaluation of Regions’ labor management performance to enhance operations improvement and other performance management efforts.

• Performs all other duties required by OPG leadership.

REMOTE:  Must live in one of our South Region states: Texas (preferred), Arkansas, Tennessee, Ohio, or Kentucky

Required Education and Experience

• Bachelor’s Degree in Finance, Accounting, Business, Management Engineering, or equivalent required. 
• Minimum of 5 years of experience in a financial management or healthcare field. 
• Must have experience in healthcare productivity management; experience must include an understanding of productivity management and benchmarking data in clinical and non-clinical areas or in hospitals and large hospital systems.
• Experience with comparative benchmarking data required. 
• Experience with API or Premier’s Productivity Solution or a comparable Productivity Solution required. 
• Experience with API or Kronos’ Time and Attendance Solution required. 
• Experience with EPIC, Lawson, Meditech, and McKesson highly desirable.
• Experience with Budget Systems highly desired.
• Lean/Six Sigma certification or related experience desired.

Required Minimum Knowledge, Skills, Abilities and Training

• Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.
• Math Ability:  Ability to work with mathematical concepts.  Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. 

• Excellent interpersonal skills.

• Excellent written and verbal communication skills and strong presentation skills. 

• Excellent time management skills.

• Ability to work in a collaborative and highly matrix environment. 

• Ability to analyze, interpret, and present data effectively.

• Ability to work closely with CSH leadership at national and local level.

• Computer Skills: Must be proficient in use of Google Sheets, Google Docs, Google Slides, Microsoft Excel and the Internet.

Disclosure summary:

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.