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Patient Access Rep

Franciscan Medical Group Gig Harbor, Washington
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The posted compensation range of $21.09 - $27.32 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-403507 Employment Type Full Time Department Primary Care Hours/Pay Period 80 Shift Day Weekly Schedule M W TH F 6:45-5:15 Remote No Category Billing and Scheduling Union 5191STAFF
Overview

Join Our Caring Team in Beautiful Gig Harbor! Patient Access Representative - Primary Care Clinic



Are you a friendly, organized, and detail-oriented individual with a passion for helping others? Do you thrive in a fast-paced environment where you can make a real difference in people's lives? If so, we encourage you to apply for our Patient Access Representative position at our Primary Care Clinic in scenic Gig Harbor, WA!


Responsibilities

About the Role:

As a Patient Access Representative, you will be the welcoming face and helpful voice of our clinic, providing exceptional service to our patients. You'll play a crucial role in ensuring a smooth and efficient patient experience, from check-in to check-out. Your responsibilities will include:

  • Warmly Greeting and Registering Patients: Checking patients in and out, verifying demographic and insurance information, and ensuring all necessary paperwork is completed.
  • Managing Patient Accounts: Collecting co-pays, co-insurance, and outstanding balances, processing payments, and reconciling daily transactions.
  • Navigating Insurance: Verifying insurance eligibility, obtaining necessary referrals and pre-authorizations for tests and procedures, and answering patient questions about their coverage.
  • Scheduling Appointments: Efficiently scheduling appointments, coordinating referrals, and managing appointment confirmations and cancellations.
  • Providing Exceptional Customer Service: Answering patient inquiries with empathy and professionalism, resolving issues, and ensuring a positive and supportive experience for every patient.

Qualifications

What You'll Bring:

  • Experience: One year of customer service experience is required; two years preferred. Healthcare or Call Center experience is a significant plus!

Why Join Our Primary Care Clinic in Gig Harbor?

  • Make a Difference: Contribute to the health and well-being of our community.
  • Beautiful Location: Enjoy working in the charming waterfront community of Gig Harbor.
  • Supportive Team: Be part of a close-knit and supportive team of healthcare professionals.
  • Career Growth: We offer opportunities for professional development and advancement.
  • Competitive Benefits: We provide a comprehensive benefits package, including medical, dental, vision, and retirement plans.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.