Patient Access Rep Lead
The posted compensation range of $21.09 - $27.32 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
In 2020, united in a fierce commitment to deliver the highest quality care and exceptional patient experience, Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care, including 11 hospitals and nearly 5,000 physicians and providers. Together, we are empowered to make an even greater impact on the health and well-being of our communities.
CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.
Responsibilities
Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Access Rep for the fast-paced Franciscan OB Clinic in Burie, WA. Supportive team with excellent growth opportunities. Free parking and no nights, weekends or organizationally recognized holidays required.
Job Summary
An incumbent performs much the same work as the Patient Access Representative II, participating in the day-to-day operations of the work unit, with “lead” work comprising a large portion of the overall job. A Lead is engaged primarily in 1) serving as the point-person for staff as relates to patient access activities, and 2) for monitoring work for adherence to established policies/standards.
The work requires knowledge of the policies, procedures and equipment applicable to the work unit at appointment.
Lead Essential Job Duties:
- Provides orientation and/or on-the-job training to new or lower-level patient access staff regarding regionally-approved guidelines and procedures.
- Monitors individual performance to ensure that accuracy and productivity standards are being met in a satisfactory manner and completes performance feedback process; provides input into formal employee performance evaluations; participates in evaluating and selecting continuing educational opportunities for staff.
- Participates in the development and updating policies and procedures; explains new and/or revised procedures, forms or other tools to staff.
- Receives and resolves patient access related issues.
- Performs day to day workload distribution activities to ensure staff has appropriate work load.
NOTE: If assigned to Specialty Patient Access Rep II Lead (VM OB Hospital), Lead Job Duties are:
- Responsible for problem-solving in the absence of management
- Develops/coordinates monthly staff schedule; troubleshoots staff resources with changes in work volumes on a day-to-day basis; assigns work as appropriate.
- Makes leadership aware of potential challenges and unforeseen circumstances.
- Assists with difficult patient/customers; addresses service recovery opportunities.
- Ensures actions are appropriate to support the continued success of the VMFH OB partnership
Qualifications
Qualifications:
A minimum of one year of work experience as a Patient Access Representative II (or equivalent), or any combination of experience or education that would demonstrate the capability to meet the requirements of the position. Previous “lead” or supervisory experience is desirable.
Considerable knowledge of the policies, standards, procedures, processes and tools applicable to the work unit and the function.
Knowledge of process improvement practices.
Ability to assess situations, review findings and choose an appropriate course of action.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
No featured jobs
No recently viewed jobs
You have no saved jobs
Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.