Clinic Operations Specialist

Founded in 1887 Dignity Health - California Hospital Medical Center is a 318-bed acute care nonprofit hospital located in downtown Los Angeles. The hospital offers a full complement of services including a Level II trauma center the Los Angeles Center for Womens Health obstetrics and pediatric services and comprehensive cardiac and surgical services. The hospital shares a legacy of humankindness with Dignity Health one of the nations five largest health care systems. Visit here https://www.dignityhealth.org/socal/locations/californiahospital for more information.

One Community. One Mission. One California 

The Clinic Operations Specialist is expected to perform duties in alignment with the mission and policies of the organization. Performs duties in support of and in compliance with the performance improvement plan JCAHO and other licensing accrediting and regulatory agencies. Responsible for accurate preregistration and completion of registration in MedSeries 4 (MS4) in line with current policy and procedures guidelines and training. Will consistently utilize MS4 as the primary source verification system to confirm if a patient is a "New" or an "Established" patient at California Hospital Medical Center (CHMC). Ensure patients are accurately identified in MS4 to avoid the creation of a duplicate medical record number. Creates accounts for new and established patients in MS4.

Responsible for patient check in; greets patient with a smile by name makes direct eye contact and introduces one's self. Thanks the patient for coming and asks if there were any issues in getting here both for Facility and Professional services. Collects co-pays co-insurance deductibles and self-pay. Issues a printed receipt for both facility and professional services. Responsible for patient check out; greets patient with a smile by name makes direct eye contact. Asks if the visit went ok and resolves concerns if problems arise. Schedules subsequent appointments as appropriate in the electronic healthcare record ("EHR") appointment scheduling system thanks the patient for coming and validates parking. Responsible for logging all collections and updating specified electronic systems. Responsible for smooth office flow ensuring waits and delays are kept to a minimum.

Works collaboratively with the clinicians and administrative team to ensure patients are seen in a timely manner. Organizes and scans paper medical records into approved locations in the EHR. Responsible for ensuring the reception area is kept neat and tidy at all times throughout the day. Ensures availability and provision of refreshments for patients. Preps and reviews patients' records for the next business day ensuring any required medical records labs etc. are available; will follow up with patients and/or primary care doctors' offices as needed. Responsible for reviewing the clinic schedule in advance and contacting patients to remind on appointments; complete registration and rescheduling appointments as needed. Demonstrates ability to multitask efficiently while working in a faced-paced open environment.

• A minimum of 2 years progressively responsible office administrative experience in a physician-based practice.
• Knowledge of CPT and ICD-9 preferred
• Desired BA in business or health administration.
• Must complete/pass LACWH Customer Services training with 30 days of start date.
• Within 15 Days Of Hire: Payment Card Industry Data Security Standards (PCI-DSS). Annual Update Required. 
• Must complete/pass LACWH Customer Services training with 30 days of start date.
• Experience communicating with individuals on a one-on-one basis from a variety of socioeconomic and ethnic backgrounds and at various organizational levels using appropriate vocabulary and grammar in order to convey information.
• Excellent interpersonal skills to establish and maintain a professional warm and friendly greeting to all our customers.Skill with communicating with emotionally stressed individuals in a clear, tactful and supportive manner.is required.
• Effective us of  customer service phone skills and in-person.
• Must maintain a high level of cooperative, collaborative and flexible working relationships with all.
• Excellent typing/keyboarding skills, with proficient computer skills and knowledge of various software applications including both MS Office & Google Workplace suite of products..
• Strong emphasis on adhering to HIPAA regulations in maintaining a high level of privacy and confidentiality.
• Ability to work in a positive pleasant and professional manner with many interruptions and changes with daily priorities.
• Demonstrated ability of working independently and completing all assignments in a timely manner; organized and methodical.
• Proficiency in writing and editing written materials to ensure vocabulary punctuation and grammar are correct.
• Basic skills in performing arithmetic calculations.
• Skill in organizing materials information and work area to maximize transparent office efficiency.while maintaining center's filing systems..
• Able to use general office equipment; fax machine scanner copier and calculator computer and phone.