Administrative Director Clinical Laboratory Services

Hello Humankindness

Chandler, Arizona, has a stable suburban population with an economy anchored by many large financial and high tech companies. Located southeast of Phoenix, Chandler is a skillfully developed community of friendly, diverse neighborhoods with expansive parks, great schools, convenient shopping, and excellent career opportunities.

For more than 50 years, Dignity Health’s Chandler Regional Medical Center has focused on quality patient care and service to the community. As the longest established hospital in the southeast valley, Chandler Regional has provided care for the Chandler community since 1961. The hospital recently added a new five-story tower with 96 patient beds, increasing the acute-care bed count to 496. This expansion increased emergency and trauma services, as well as the surgical unit and intensive care offerings. 

The word “dignity” perfectly defines what our organization stands for: showing respect for all people by providing excellent care. At Chandler Regional, our employees are the heart and soul of our organization. They are the reason we are able to live out our healing ministry within the communities we serve. Our doctors, nurses and allied health professionals are a regular self-contained support system for each other. This unique working culture is one of the reasons why a career with us is so rewarding. Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies.  For more information visit: https://www.dignityhealth.org/arizona/locations/chandlerregional

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The Administrative Director of Laboratory Services directs and oversees the 24-hour operations of the clinical laboratory to meet organizational needs and comply with federal and state requirements.  In this critical role, you will direct operations related to the clinical laboratories on two East Valley campuses: Chandler Regional Medical Center (Level One Trauma Center) and Mercy Gilbert Medical Center (community hospital).

Directs, plans, organizes, and implements strategies and initiatives to enhance and support the operations of the clinical laboratories to ensure high quality, efficient, and cost-effective operations. Directs and oversees laboratory specimen collection, specimen processing, on-site, point of care, and send-out testing services. Collaborates with facility administrative and clinical leadership in the planning and implementation of policies and procedures, programs, and initiatives that support the mission, growth and success of the institution. Provides direction to department personnel to achieve operational and technical objectives including workflow design, service quality, financial performance, regulatory compliance, personnel management, patient satisfaction, and employee engagement.

• Responsible for the overall administration of all laboratory operations.
• Monitors employee and departmental performance to ensure adherence to policies and procedures, timelines and regulatory requirements.
• Remains knowledgeable on new technologies, methods and approaches within the laboratory community. 
• Stays informed on and quickly ensures compliance with changes to regulatory and state requirements.
• Ensures ongoing compliance with federal and state regulations.
• Responsible for development, implementation and compliance with policy and procedures.
• Develops monitoring systems to improve quality; initiates corrective action plans, and monitors results.
• Evaluates existing systems and processes and develops corrective action plans for service/quality trends identified.
• Ensures prompt and effective resolution of quality or service concerns.
• Responsible for equipment oversight, maintenance, and procurement in accordance with division, system and regulatory standards.
• Directs and evaluates staff activities and provides coaching, guidance, delegation opportunities, and on-the-job training and re-training as necessary to ensure operational efficiency and adherence to policies and procedures;
  fosters open communication by offering, encouraging, and accepting suggestions from staff regarding department operations.
• Screens, interviews and selects qualified individuals for open positions within the department.
• Ensures staffing schedules are adequate to support service needs while achieving productivity standards.
• Ensures employee training documentation is completed and maintained in accordance with state and federal regulations.
• Assures the implementation of policies and procedures for the laboratory in accordance with national policies,
  procedures, and standards and according to state and regulatory requirements.
• Represents the hospital’s best interests as a voting member for any work groups, councils or committees.
• Participates in other CSH national laboratory efforts as required.

Minimum Experience:

• Minimum of three combined years of leadership experience as a supervisor, manager or director at a moderate or high complexity laboratory.

Minimum Education:

• Bachelor’s degree in biological or chemical sciences, as defined by CLIA.

Minimum Licensure:

• MT or CLS or MLS certification required, ASCP or equivalent (per requirement sheet).

Minimum Knowldege, Skills, Abilities and Training:

• Job duties require strong administrative skill and leadership qualities.
• Financial management, Human Resources, Equipment Management, Quality Management, Physician Relations.
• Workflow Design are key skills to be successful.
• Excellent communication skills are needed to influence staff and to support internal and external customers.
• Extensive knowledge in state and federal regulations is needed to ensure ongoing compliance.

Preferred Experience:

• Lean Six Sigma training
• High reliability organization
• Familiarity with Google Workspace

We offer the following benefits to support you and your family:

• Medical/Dental/Vision Insurance (no premium for employee benefits)
• Flexible spending accounts
• Matching 403(b) retirement program
• Fully Funded Pension Plan
• Paid Time Off (PTO)
• Tuition Reimbursement​ ​
• Mental Health benefit
• Employee Life Insurance
• Annual Performance Bonus
• Relocation assistance as needed
• Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. Advanced Practice Providers and Faculty Physicians can receive up to $90,000 if full-time and hired within a year of completing their residency or fellowship. Part-time providers can receive up to $45,000.Join our team at Dignity Health to take advantage of this amazing opportunity!

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