VP Patient Care Services, CNO
The posted compensation range of $1.00 - $500.50 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
As our Vice President (VP) of Patient Care Services at CHI St. Francis Health, now part of CommonSpirit Health formed between Catholic Health Initiatives (CHI) and Dignity Health, you’ll ensure our patient care experience is the best it can be! You will lead our patient care team and make changes based on analyzed data, feedback, and your healthcare experience. The projects you’ll oversee and support are long-term projects that require patience and endurance to get them across the finish line.
The goal in this role is to provide client-centered outcomes. You will use a variety of avenues to gather data and feedback to meet this goal, including regular patient rounding to obtain feedback directly from patients. You'll also work closely with our community partners to be sure we are providing solutions that impact the community's overall health for the better.
As a champion for patient experience improvements, you'll need to build and maintain relationships with other executives on our leadership team and our campus' staff. You'll build trust in our leaders and staff by communicating effectively. Your success in this role comes from your enthusiasm to improve services, your well-rounded nursing background, and your excellent communication skills.
Responsibilities
- You’ll lead and manage a team of Patient Care Services professionals, who represent a variety of nursing specialties, to be able to collaborate and provide innovative patient care solutions.
- This role requires thorough research and analysis to carry out the best patient care services improvements. You’ll evaluate services based on national standards, patient and employee feedback, and our mission and values to make strategic improvements.
- You’ll collaborate with and leverage the expertise of your staff and your peers across the facility, building solutions that work across multiple departments and disciplines. You’ll often work with outside vendors who provide technical or other services as part of our overall patient care experience to provide feedback, request necessary changes, and negotiate.
- Community support is a foundation of our success, so this role includes a philanthropic component. You’ll need to be great at building relationships and representing the facility in the community.
- As a bridge between executive and department leadership, you’ll be advocating for any necessary changes and resources needed.
- Be a change agent. Change is inevitable when the Patient Care Services team takes on a project. Our projects touch many people, so we cannot make a change and hope everyone accepts it. We need an effective change agent who can help build buy-in and roll out changes strategically and effectively.
Qualifications
Required Education and Experience
Sys/Div/Mkt/Local Vice President – Required Master’s or Post Graduate Degree
Required Licensure and Certifications
Active RN licensure in the state of Minnesota or nurse licensure compact (license must be in state of residence)
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Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.