Wound Care Patient Account Rep

CHI Franciscan and Virginia Mason are now united to build the future of patient-centered care across the Pacific Northwest. That means a seamlessly connected system offering quality care close to home. From basic health needs to the most complex, highly specialized care, our patients can count on us to meet their needs with convenient access to the region’s most prestigious experts and innovative treatments and technologies.  While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!

JOB SUMMARY:

Performs a variety of administrative support duties associated with the patient intake process in accordance with established internal guidelines and procedures. Work includes 1) scheduling patient appointments, 2) collecting, recording and distributing patient demographic and financial data, 3) gathering/validating insurance information and obtaining authorization for services, and 4) performing related administrative support duties.

ESSENTIAL JOB FUNCTIONS:

• Schedules patients for department services, including calling patients to set up and confirm scheduled appointments and recording cancellations and rescheduling time slot.
• May be responsible for keeping department specific calendars (physical or electronic) up-to-date and accurate.
• Receives, collects, verifies, records, updates and distributes patient medical records, demographics and financial information in accordance with FHS standards and guidelines.
• Enters data for patient accounts, registration, finance and reimbursement functions.
• Prepares intake packet and sends requisite paperwork to appropriate staff, providers, and departments.
• Collects patient records, labs, charts, and other items necessary for patient appointments.
• Gathers and validates insurance information and contacts insurance companies to initiate and follow up on
  authorizations.
• May verify and/or re-verify insurance benefits and eligibility on all patient accounts prior to appointment.

Education/Work Experience Requirements:

Successful completion of an accredited medical terminology course(s) or equivalent on-the-job training, and two years of related work experience in patient registration, insurance verification, or related function that demonstrates attainment of the requisite job knowledge skills/abilities.