Patient Service Representative
The posted compensation range of $15.08 - $20.74 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
AmeriMed Infusion Pharmcy in West Chester, Ohio, Now Hiring Full time Patient Service Representative!
AmeriMed provides home infusion therapy services to help patients safely transition care to their home, alleviating long and unnecessary stays in the hospital. Through our experienced and professional pharmacy team at AmeriMed we provide total care for our patients. Working directly with physicians, we are able to manage a variety of diseases and conditions in a homecare setting. Our goal is to help each patient be an active participant in their care. Through education and partnership with each patient and their caregivers, we teach our patients how to effectively manage their therapy and provide ongoing oversight, coordination and support throughout their therapy
Responsibilities
AmeriMed Infusion Pharmacy Now Hiring Full time Admissions Coordinator for the West Chester, Ohio location.
Mon -Fri Rotating Work Week Schedule (8:30 AM - 5:00 PM, 9:00 AM - 5:30 PM, 9:30 - 6:00 PM)
The Patient Service Representative is responsible for providing value and works to deliver exceptional service to our customers by being accountable, courteous, understanding, responsive, and strives to excel by going above and beyond standard expectations. The PSR is also responsible for completing calls to patients to obtain supply, enteral and medication needs for refills and communicating patient needs to the pharmacy team.
- Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health
information. Maintains confidentiality of patient information. - Completes calls to patients to obtain supply, enteral and medication needs for refills.
- Completes Patient Refill Assessment in the system for each delivery.
- Creates a delivery ticket with supplies to be sent to the patient.
- Answers to patient’s questions, resolves complaints and concerns immediately, and facilitates satisfactory resolution.
- Participates in Performance Improvement (PI) Program Coordination; including assisting with the overall development and implementation of the PI plan, assisting in the identification of goals and related patient outcomes, participation and reporting of activities and outcomes, development and implementation of corrective plans.
- All other duties as assigned.
Qualifications
- High school diploma or equivalent.
- Excellent communication and interpersonal skills.
- One year of customer service experience or equivalent.
- Ability tto uncover opportunities to provide better support to cuystomers in the future.
- Ability to effectively provide high quality customer service and intently listen to the needs and questions posted by patients, caregivers and prospects, providng suitable and appropriate options.
- Accuracy, medical terminology and deatil oriented.
- Problem solving capabilities.
- Priority setting and time management.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.