Health Services Coordinator Assistant
The posted compensation range of $18.83 - $25.89 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.
Responsibilities
JOB SUMMARY
The Health Services Coordinator Assistant is responsible for providing assistance and support for the Center of Occupational Health & Education (COHE) program in regard to health services coordination activities. The HSA will assist in the return-to-work process and barrier resolution by performing activities such as reviewing new claims, contacting claim stakeholders and triaging claims for escalation to a Health Services Coordinator (HSC) for potential intervention.
Essential Job Duties:
- In collaboration with experienced COHE team members, HSAs will handle low-complexity claims in accordance with established procedures; make initial and follow up calls to stakeholders such as the health care provider, employer and/or injured worker after claims initiation to obtain status clarification related to employment, medical care and other claims-related factors.
- Monitor claims in accordance with established procedure/duration to identify, within scope of position, when intermediate to advanced health services intervention is necessary.
- Triage and respond to questions from stakeholders as appropriate within scope of position.
- Enter required and relevant information in the appropriate tracking and/or reporting systems, including the Occupational Health Management System (OHMS) or case management system and run reports as appropriate.
Qualifications
Qualifications
Education/Work Experience Requirements
- Three years of related work experience in direct patient care, return-to-work coordination, occupational health care or equivalent experience that would demonstrate attainment of the requisite job knowledge skills/abilities.
Knowledge/Skill Requirements
- Excellent verbal and written communication skills
- Exceptional problem-solving skills
- Highly organized and efficient
- Demonstrated initiative
- Effective time management
- Attention to detail
- Strong computer skills with knowledge of Google Workspace and ability to navigate multiple platforms
- Exceptional customer service
- Friendly and compassionate with a genuine desire to help others
Work Environment
- This is a remote position; however during the first 90 days in person training will be expected in Tacoma WA.
- Occasional in person meetings are expected as part of the role for team meetings, L&I training, etc.
- Laptop, monitor, chair, mouse, headset are provided; all other items are the applicant's responsibility if working remotely.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.