Epic Systems Specialist
The posted compensation range of $30.55 - $44.30 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
In 2020 united in a fierce commitment to deliver the highest quality care and exceptional patient experience Virginia Mason and CHI Franciscan Health came together as natural partners to build a new health system centered around the patient: Virginia Mason Franciscan Health. Our combined system builds upon the scale and expertise of our nearly 300 sites of care including 11 hospitals and nearly 5000 physicians and providers. Together we are empowered to make an even greater impact on the health and well-being of our communities.
Responsibilities
This job is responsible for providing support in regard to the EPIC Schedulable Enterprise Resource (SER) process, including coordinating the receipt of relevant information necessary for table maintenance and facilitating appropriate assignment of provider resources/access to enable the scheduling, referring, documenting, ordering and provision of patient care. The work includes providing assistance in onboarding new EPIC providers and handling hyperspace requests, provider portal requests (new and updates), moves and changes, password resets, “provider not in system” work queue, referral work queue, Workday contract extensions, etc. In addition, an incumbent serves in a system support trainer role to be on-site to answer EPIC questions in the clinical support e-mail and make training presentations to varied audiences, including FMG manager meetings, provider meetings and the FMG CSS meetings.
Work also includes: 1) serving as point-of-contact for EPIC-related questions/issues (via EC Link access) and collaborating with stakeholders to identify/document EPIC-related issues/needs/requirements; 2) maintaining in-depth knowledge of current and future EPIC functionality; 3) researching, troubleshooting, escalating and/or resolving issues in accordance with established protocols; 4) developing and presenting EPIC-related training tools, including webinars, power point slideshows and related materials; and 5) coordinating/delivering system-focused re-training after implementation of application modifications/upgrades and/or new workflows/processes or in response to identified system-critical issues.
Work requires significant understanding of applicable business rules and what needs to be communicated to the EPIC SER team for every resource change to ensure there is no negative impact to patient and revenue generation resulting from delays in processing SER table updates. Work requires maintaining current and future knowledge of overall EPIC functionality sufficient to provide comprehensive user support/training, identify root causes/troubleshoot issues, avoid missteps and recommend/coordinate effective solutions. Work also requires strong customer service skills and the ability to establish and maintain proactive communications with EPIC end users and other business stakeholders.
This job requires successful completion of the EPIC credentialing process which includes a 5 – 7 week training program on the application(s), to include “teach back” methodology, successful completion of a teaching presentation before a panel, and successful completion of a Credentialing exam.
Qualifications
Education/Work Experience Requirements:
- Associate’s degree in a related discipline and two years of related work experience that would demonstrate attainment of the requisite job knowledge/abilities.
- An equivalent combination of related qualifying education or work experience may be substituted for the degree requirement.
Licensure/Certification:
- Requires current and maintained “Credentialed Trainer” status in at least one Epic application as attained through the Epic Training Leadership Team at hire or within six months of hire in the position.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.