Supervisor, Patient Financial Services
The posted compensation range of $32.56 - $46.03 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
Virginia Mason is seeking a highly motivated and experienced Supervisor to lead our Patient Financial Services team. The ideal candidate will possess strong leadership, analytical, and communication skills, with a proven track record of success in managing a team within a healthcare setting. This role is responsible for overseeing all aspects of patient billing, collections, and customer service, ensuring efficient and compliant operations.
Responsibilities:
Team Management: Supervise, train, and mentor a team of Patient Financial Services representatives, providing ongoing support and development opportunities. Conduct performance evaluations, address performance issues, and foster a positive and productive work environment.
Operations Management: Oversee daily operations of the Patient Financial Services department, ensuring adherence to established policies, procedures, and regulatory compliance (e.g., HIPAA). Monitor key performance indicators (KPIs) and implement strategies to improve efficiency and productivity.
Billing and Collections: Manage the entire revenue cycle process, including patient registration, charge entry, billing, claims submission, and follow-up on outstanding accounts. Develop and implement strategies to improve collection rates and minimize denials.
Customer Service: Ensure exceptional customer service is provided to patients, physicians, and other stakeholders. Resolve patient inquiries and complaints effectively and efficiently.
Reporting and Analysis: Generate regular reports on key performance indicators (KPIs), including revenue cycle metrics, collection rates, and denial rates. Analyze data to identify trends and areas for improvement.
Compliance: Maintain compliance with all applicable federal and state regulations, including HIPAA and other relevant healthcare laws. Stay abreast of changes in regulations and implement necessary updates to policies and procedures.
Process Improvement: Identify opportunities to streamline processes and improve efficiency within the Patient Financial Services department. Implement and monitor changes to ensure effectiveness.
Budget Management: Assist in the development and management of the department's budget. Monitor expenses and identify opportunities for cost savings.
System Management: Oversee the utilization and maintenance of patient financial services software and systems. Collaborate with IT to resolve system issues and implement upgrades.
Qualifications
This position requires 3 years increasingly responsible leadership experience, preferably in a progressive healthcare setting. Demonstrated customer service, written and verbal communications skills and the ability to manage a diverse staff model. A high school diploma or GED is required.
Previous experience in a Clinic/Hospital financial business opperation, extensive knowledge of billing guidelines, and Federal and State billing regulations and previous supervisory experience is preferred.
We deliver inspired people to do meaningful work.
We are an equal opportunity/affirmative action employer.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
No featured jobs
No recently viewed jobs
You have no saved jobs
Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.