Patient Registration Specialist
The posted compensation range of $25.19 - $31.57 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Founded in 1910 Dignity Health - Community Hospital of San Bernardino is a 347-bed acute care nonprofit community hospital located in San Bernardino California. Known for its programs in maternity care and pediatrics behavioral health and long-term subacute care for adults and children the hospital also includes inpatient and outpatient surgery. The hospital shares a legacy of humankindness with Dignity Health one of the nation’s five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/san-bernardino for more information.
Responsibilities
The Patient Registration Specialist plays a key role in ensuring a positive patient experience by providing friendly coordination and advocacy during reception, registration, and other non-clinical interactions throughout the patient’s stay. This role involves assisting with patient identification, collecting demographic information, offering financial counseling, cashiering, and advocating for governmental programs. The specialist anticipates and addresses the non-clinical needs of patients and their families, ensuring a seamless and supportive experience.
Key Responsibilities:
- Facilitate a positive patient experience through effective reception, registration, and advocacy efforts.
- Assist with accurate patient identification and demographic data collection.
- Provide financial counseling and cashiering services while advocating for governmental program enrollment.
- Address non-clinical needs of patients and families with professionalism and empathy.
- Uphold the Mission and Core Values of Community Hospital of San Bernardino and actively contribute to its strategic goals and quality improvement initiatives.
This position requires excellent interpersonal skills, attention to detail, and a commitment to delivering compassionate, patient-centered service.
Qualifications
- High School diploma or equivalent is required.
- Two (2) years current hospital or medical office experience is required.
- Completion of Insurance Training and Office of Inspector General (OIG) Training is required.
- Must pass five (5) minute data entry test of 370 keystrokes(max 16% error rate).
- Medical terminology and basic knowledge of computer usage is required.
- Knowledge of managed care Medical Medicare laws government programs and requirements.
- Ability to interpret various types of insurance policies contract & capitation processes advocacy for government programs.
- Ability to work in close collaboration with other departments.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.