Patient Account Rep
The posted compensation range of $27.05 - $33.86 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Founded as a faith-based hospital in 1931 by the Sisters of Charity of the Incarnate Word Dignity Health – St. Bernardine Medical Center is a 342-bed acute care nonprofit hospital located in San Bernardino California. The hospital offers a full complement of services including the Inland Empire Heart and Vascular Institute an award-winning orthopedics program surgical weight loss and is an official Neurovascular Stroke Center as designated by ICEMA. The hospital shares a legacy of humankindness with Dignity Health one of the nation’s five largest health care systems. Visit https://www.dignityhealth.org/socal/locations/stbernardinemedical for more information.
Responsibilities
The Patient Account Representative manages billing and collection tasks associated with patient accounts for hospital and clinic facilities. This position focuses on ensuring timely and accurate billing and collections with various insurance carriers, including Commercial, Managed Care, Government, and Third-Party payers. The representative performs follow-up activities to resolve accounts receivable (AR) balances, including credit balances, and ensures accounts are processed, billed, appealed, and paid accurately.
Key Responsibilities:
- Perform timely and accurate billing and collections with insurance carriers.
- Conduct follow-up activities to ensure accurate processing, payment, and resolution of open AR balances, including credit balances.
- Communicate with internal departments, insurance payers, patients, and healthcare providers to address account issues.
- Participate in training sessions, AR projects, and meetings related to Patient Financial Services.
- Support the efficient operation of billing and collections processes by completing other assigned duties as needed.
This position requires strong analytical skills, attention to detail, and effective communication to support accurate and timely financial processes for patient accounts.
Qualifications
- High school graduate or equivalent is required.
- 1+ years’ experience with billing collections and/or Revenue Cycle operations in an acute care or ambulatory setting.
- Experience in medical billing and collections in a clinical setting
- Strong understanding of calculations and medical terminology
- Ability to use computer and Windows PC applications which includes strong keyboard and navigation skills.
- Knowledge in Microsoft Word Excel and Outlook.
- Phone and Customer Service Etiquette
- Ability to work within a team environment
- Proficient to multi-task research and troubleshoot billing and or payer issues.
- Must be detailed oriented and have excellent analytical skills. Must have excellent verbal and written skills.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.