PBX Operator
The posted compensation range of $18.00 - $20.38 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Located conveniently in the heart of Phoenix, Arizona,St. Joseph's Hospital and Medical Center is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services. Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St. Joseph's remains dedicated to its mission of caring for the poor and underserved.
We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research. St. Joseph's includes the internationally renowned Barrow Neurological Institute, Norton Thoracic Institute, Cancer Center at St. Joseph's, Ivy Brain Tumor Center, and St. Joseph's Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.
U.S News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery. In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.
St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of Arizona's Most Admired Companies.
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For the health of our community ... we are proud to be a tobacco-free campus.
Responsibilities
Job Summary:
The PBX Operator is responsible for using computer and telephony systems to quickly and kindly answer and appropriately route incoming calls. The PBX operator handles and announces life safety code calls using multiple systems including overhead public address and digital paging systems. The incumbent communicates clearly and professionally to achieve desired goals.
Job Responsibilities:
- Demonstrates proficiency and understanding of various computer and telephone systems
- Effectively utilizes computer based telephony system for all call processing (other than down time scenarios).
- Accepts incoming calls, directing them to the proper departments with care and efficiency. Also places outbound and long distance calls as needed
- Customer Service acts as the telephonic front door to the organization:
- Displays a high level of service and commitment to organization and performs in a friendly, professional, and responsible manner
- Able to multi-task in a fast paced environment.
- Effectively communicates with organizational colleagues and leadership.
- Demonstrates initiative in department. Shares suggestions for process improvements. Completes daily duties without waiting for direction. Offers and assists others when possible.
- Code Processing Skills
- Remains calm and professional through each code. Is able to locate and follow established departmental and system processes for code handling and processing
- Monitors PBX based alarms or panels as appropriate.
- Communicates with 911 and alarm monitoring companies based on the type of emergency.
Qualifications
Minimum:
Experience:
One (1) year customer service or hospital related experience.
Three (3) year's customer service experience preferrably in a hospital PBX or high volume call center preferred
Education:
HS/GED
Some college level education preferred
Special Skills:
Intermediate computer skills and accurate typing skills
Strong verbal and interpersonal communication skills
Must be able to multi-task and prioritize during high stress situations (code scenarios).
Comfortable and clear speaking voice when making public address announcements.
English/Spanish bilingual preferred
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.