Patient Services Representative Medical Assistant
The posted compensation range of $18.00 - $24.66 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 sub-specialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles.DHMG is also heavily involved in preparing tomorrow's healthcare providers. Clinical services are complemented with translational and bench research to augment medical education for residents and students.
If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us.
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Responsibilities
The Patient Services Representative Medical Assistant (Remote) position for the Dignity Health Medical Group offers a unique opportunity to contribute to patient care from a distance. In this role, you will be the first point of contact for patients, providing exceptional customer service, managing appointments, and addressing patient inquiries with empathy and efficiency. You will collaborate with healthcare professionals to ensure accurate patient information, facilitate smooth communication, and maintain comprehensive electronic health records. Utilizing your medical knowledge and administrative skills, you will support the delivery of high-quality healthcare services, ensuring patient satisfaction and operational excellence. This remote position requires a proactive, detail-oriented individual who thrives in a dynamic environment and is dedicated to improving patient experiences.
- Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
- Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
- As appropriate, train and handle onboarding of new members to departmental standard operating processes, explanation of available services, tools, resources, and availability of providers.
- Update patients of the status of their referral or authorizations.
- Answers, screens, and processes a high volume of incoming calls in a professional manner.
- Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
- Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
- Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
- Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, appointment arrival expectations, necessary documents requirements, outstanding balances, estimated co-pays, and other necessary preparations instructions in a courteous manner.
- Documents clinically relevant findings in the patient's record following DHMF approved protocols.
*MUST RESIDE IN ARIZONA, NEVADA OR TEXAS
Dignity Health now offers an Education Benefit program for benefit-eligible employees. This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000.
Qualifications
Minimum:
- Must live in Arizona, Nevada, or Texas ONLY
- High School diploma or equivalent
- Two (2) years experience in a patient-focused healthcare environment OR high volume multichannel contact center.
- Medical Assistant Diploma or Military training that is equivalent to an accredited Medical Assistant program
- Experience with computer systems required including office windows based programs and web based applications.
Preferred:
- Certified Medical Assistant
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.