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Clinic Scheduler Coordinator

CHI Health Clinic Omaha, Nebraska
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The posted compensation range of $20.62 - $28.35 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2024-383204 Employment Type Full Time Department Urology Hours/Pay Period 80 Shift Day Weekly Schedule Monday-Friday 8am-5pm Remote No Category Administrative and Clerical
Overview

CHI Health has an immediate opportunity for Clinic Scheduler Coordinator 

Location:

CHI Health Clinic
7710 MERCY RD STE 406
OMAHA, Nebraska 68124-2346
United States


Incentives: 

Clothing Voucher up to $60

Our Receptionists are part of our healthcare team who are responsible for performing a variety of general administrative support duties associated with the patient intake process and performs routine duties within the clinic.

CHI Health strives to care for you the way you care for your patients. 

We understand you have personal responsibilities outside of your profession and also care about your well-being. 

With you in mind, we offer the following benefits to support your work/life balance:

  • Health/Dental/Vision Insurance 
  • Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
  • Premium Access to our Family Care Program supporting your needs for childcare, pet care, and/or adult dependent care
  • Voluntary Protection: Group Accident, Critical Illness, and Identity Theft 
  • Employee Assistance Program (EAP) for you and your family
  • Paid Time Off (PTO) 
  • Tuition Assistance for career growth and development
  • Matching 401(k) and 457(b) Retirement Programs
  • Adoption Assistance
  • Wellness Programs
  • Flexible spending accounts

From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.


Responsibilities

Job Summary / Purpose

With a complete order from the physician/advanced practice provider (APP), the Clinic Scheduler Coordinator is responsible for scheduling all inpatient and outpatient surgery and medical procedures, tests and studies. This position provides support, and communicates necessary information to patients and providers regarding surgery scheduling. The Clinic Scheduler Coordinator works within the various care teams to facilitate timely access to procedures and surgeries to enhance the patient experience.

Essential Key Job Responsibilities

  1. Schedules procedures and/or surgeries in an applicable facility setting considering the availability of procedure room, equipment, staff and anesthesia care provider utilizing EMR scheduling software.  
  2. Coordinates surgeries and/or procedures with multiple providers on cases in the same department and with other departments. 
  3. Gathers specific patient demographic and provider information to accurately determine the appropriate procedural or surgery appointment times and location based on availability of the provider and the procedural location.
  4. Coordinates, registers and schedules procedures and surgeries for patients according to availability and physician/APP direction.
  5. Conducts patient precertification on proper insurance approval for appointments and medical care.
  6. Ensures all preoperative required tests needed prior to surgery are scheduled and completed, including coordination with outside vendors if necessary (device reps etc) 
  7. Works with several complex scheduling workflows, manages phone calls, online requests, order indexing etc. 
  8. Is knowledgeable regarding insurance/billing relevant to facility licensure; acts as a patient resource with patient accounts.  
  9. Maintains open and positive communication with staff, physicians, and other departments.
  10. Properly advises patients of procedural/surgical instructions and other pertinent information to ensure the patient is prepared for their procedure or surgery. 
  11. Facilitates follow up care working closely with patients/family members, referring physicians, and clinic referral staff. 
  12. Manages incoming calls, dept scheduling requests, and voice messages related to scheduling department requests.  
  13. Manages direct fax scheduling requests and handling of scanned documents with On Base software.
  14. Performs other duties as assigned by the practice manager or physician.

Qualifications

Required Education and Experience 

High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree. 

Required Licensure and Certifications

None

Required Minimum Knowledge, Skills, Abilities and Training

One year experience in the healthcare field using medical terminology preferred.   

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.