Clinic Customer Service Rep
The posted compensation range of $17.04 - $23.43 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CHI Health strives to care for you the way you care for your patients.
We understand you have personal responsibilities outside of your profession and also care about your well-being.
With you in mind, we offer the following benefits to support your work/life balance:
- Health/Dental/Vision Insurance
- Direct Primary Plan (No copay, no deductible, and access to CHI Health provider 24/7)
- Premium Access to our Family Care Program supporting your needs for childcare, pet care, and/or adult dependent care
- Voluntary Protection: Group Accident, Critical Illness, and Identity Theft
- Employee Assistance Program (EAP) for you and your family
- Paid Time Off (PTO)
- Tuition Assistance for career growth and development
- Matching 401(k) and 457(b) Retirement Programs
- Adoption Assistance
- Wellness Programs
- Flexible spending accounts
From primary to specialty care as well as walk-in and virtual services CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.
Responsibilities
Job Summary / Purpose
This job is responsible for performing clinic customer service functions related to billing questions in accordance with applicable guidelines. An incumbent serves as a liaison between clinics and the Revenue Cycle team on questions regarding billing and reimbursement. In addition, an incumbent is responsible for answering questions posed by clinic staff according to proper billing guidelines and for providing feedback and training based on examples and/or trends identified in the Revenue Cycle.
Work requires attention to detail, the ability to accurately and timely troubleshoot/resolve questions/issues and to resolve (within scope of the position) issues which may have a potential impact on revenues.
Essential Key Job Responsibilities
- Receives and responds in a timely and professional manner to all billing-related questions posed by clinic staff; serves as liaison with various Revenue Cycle teams and other departments to respond to, or initiate response to, clinic questions
- Identifies and researches unusual, complex or escalated issues as assigned; applies problem-solving and critical thinking skills as necessary to resolve issues within the scope of position authority.
- Documents all activities and findings in accordance with established policies and procedures; ensures the integrity of all account documentation and written responses to clinic issues; maintains confidentiality of medical records.
- Maintains current knowledge of internal, payer, and government regulations as applicable to assigned function.
- Establishes and maintains professional and effective relationships with peers and other stakeholders.
- Fields incoming call and email volumes from patients and Clinics in organized manner, addressing individual clinic concerns with attentiveness.
- Provides feedback and training to clinic staff based on examples and/or trends identified in the Revenue Cycle, as necessary.
- Collaborates with Patient Advocacy, Quality, and Risk departments as needed to resolve quality/risk adjustment requests from clinics.
- Identifies trends in clinic questions and billing issues, and proactively resolves in accordance with established guidelines.
Qualifications
MINIMUM QUALIFICATIONS
Required Education and Licensure
High School Diploma or GED
Required Minimum Experience
Four years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities.
Two years customer service experience
Preferred Qualifications
Graduation from a post-high school program in medical billing or other business-related field is preferred
Join us at Catholic Health Initiatives, and become a part of our faith-based health system.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.