CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S., from clinics and hospitals to home-based care and virtual care services, CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources, CommonSpirit is committed to building healthy communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen, both inside our hospitals and out in the community.

CHI Family Practice Clinic is looking for a Full Time Clinic Receptionist to join the team!

The Clinic Receptionist is under the direction of the clinic manager/administrator.  The Clinic Receptionist performs a variety of business office and reception duties accurately and with minimal supervision.  These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic, copays, and insurance information; and general administrative support duties.

What You'll Do:

1. Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
2. Answer phone calls and direct them appropriately.
3. Schedule appointments according to office guidelines.
4. Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
5. Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
6. Prepare charts for patient appointments making sure all necessary information is complete.
7. Conduct all functions associated with patient check-out including collecting patient responsibility payments and scheduling follow-up appointments.
8. Perform duties involving record filing, retrieval, and assisting with the filing of registration documentation in electronic medical records.
9. Confirm next day appointments and alert patients as to what documentation is needed, including details associated with time-of-service payment.
10. Follow up with patients regarding the No Show Guidelines and send out appropriate communications.
11. Manage the flow of interdepartmental, outgoing, and incoming mail.
12. Support office supply ordering and inventory procedures as needed.
13. Notify appropriate clinical staff of each patient’s arrival and assure that patients are informed of any appointment delays 
14. Perform cash drawer reconciliation.   
15. Perform other duties as assigned by management.

One year of customer service experience, clerical, or business-related experience.