Team Coordinator - Virtual Support
The posted compensation range of $16.66 - $22.91 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
**Candidates located in EST required!**
Team Coordinator –Virtual Support (TC)- Performs one or more assigned functions critical to the success of the Organization’s branch location(s) virtually including intake, health information data entry, medical records, scheduling. Contributes to the organizational success of providing high quality care by effectively coordinating location(s) office functions supporting patients, caregivers and employees. In addition, the virtual TC has a larger scope and impact and is responsible for all assigned workflow for designated locations, with assignments based on the needs of the Organization.
Responsibilities
1. Supports CommonSpirit Health at Home’s mission to make the healing presence of God known in our world by improving the health of the people we serve, especially those who are vulnerable, while we advance social justice for all. Our mission aligns and supports with that of our parent health system; supports CommonSpirit Health and CommonSpirit Health at Home’s values, strategic goals and high standards of customer service; consistently lives People First Behaviors; and follows the policies and procedures of the organization.
2. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA protected health information. Maintains confidentiality of patient information.
3. Works virtually and independently with limited direct supervision using organizational guidelines, policies and procedures and good judgment.
4. Functions as an effective team member and contributes to the achievement of organizational goals and objectives.
5. Demonstrates the ability to be efficient and productive by organizing job duties and responsibilities.
6. Completes assigned workflow tasks in a timely and accurate manner.
7. Assists with the running of various system reports.
8. Processes documents in a timely and accurate manner using organization standard document management software and processes.
9. Performs all necessary operational verifications to ensure compliance with regulatory, operational and financial requirements.
10. Assists in new hire orientation and training of new employees as requested by management.
11. Provides team coordinator support to location(s) as assigned; assignments may change daily.
12. Processes approved physician orders. Tracks documentation requiring a physician’s signature using organization standard document management software and processes. Escalates per organization standard process when signatures are not returned in a timely manner.
13. Responsible for timely processing of designated reports, summaries, and coordination notes to physicians and facilities required to comply with home health and/or hospice CoPs.
14. Ensures discharged files in EMR are complete.
Qualifications
High School Diploma or equivalent.
A minimum of two years customer service experience.
Self-directed, detail oriented and organized.
Excellent verbal and written communication skills.
Strong interpersonal skills.
Strong organizational and time management skills.
Maintains confidentiality.
Good computer skills, familiar with multiple software programs including Google Suite Programs.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.