Client Relations Support Associate
The posted compensation range of $15.62 - $21.47 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Empower Lives, Inspire Change - Your Journey to Transformation Starts Here!
At VNA Health at Home, we are on a mission to make every day count, creating a profound impact through the power of compassion, inclusion, integrity, excellence, and collaboration. Our commitment to innovation and specialized programs acknowledges the unique needs of each patient, elevating their quality of life to new heights. We are relentless in our pursuit of excellence, aiming to exceed quality measures and surpass the expectations of both patients and referring physicians.
Responsibilities
As a Client Relations Support Associate, you hold the key to unlocking new opportunities, trends, and changes that will shape our business strategies. Your keen insights and observations will help us plan and execute with precision, propelling us toward greater success. By maintaining and expanding our market share, you will be instrumental in driving the realization of our business plan.
Your journey begins with forging influential relationships with key customer sources, including long-term care facilities. Through regular contact and exceptional communication skills, you will manage these connections with utmost professionalism and efficiency. As a custodian of client information, you will ensure accurate files, fostering strong ties between clients and our organization, delivering unparalleled customer satisfaction.
Your compassion will shine through as you address customer and patient questions and concerns in a timely and accurate manner. As an advocate for understanding, you will be available to explain private pay, Medicare, and Medicaid guidelines, insurance plan benefits, and organizational policies, ensuring our patients and caregivers have the support they need.
In your role, you will meet with patients and caregivers, coordinating services for their transition to home or an assisted living environment. Your meticulous attention to detail will ensure all required documentation is completed accurately and submitted promptly, ensuring smooth transitions and peace of mind.
A Rewarding Journey - Benefits that Empower
- Embrace a generous company annual bonus structure that rewards your hard work!
- Excellent Vacation Plan to recharge
- Seven paid holidays/four floating holidays (PTO)
- Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan
- Delta Dental Plan
- EyeMed Vision Plan
- Fidelity 401(K) Plan
- Lyra Mental Health Benefits
- Cigna Life/AD&D Plans
- Cigna Long Term Disability
- Cigna Short Term Disability
- Cigna Critical Illness/Group Universal Life Insurance
Qualifications
- High School Diploma or equivalent
- Relevant industry experience
- Minimum of one year of sales experience preferred
At VNA Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.