HR Support Services Specialist
The posted compensation range of $21.70 - $29.84 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Pursues excellent service to our employees by providing streamlined, accurate and effective maintenance and
distribution of HR data as a member of the HR Support Services Department. Coordinating a variety of transactions and
projects providing support and follow-up. Responsible for administration and issue resolution in one of the following
areas: leave management, license and certification, learning, talent support, performance management, severance,
subpoena, records management, employee and non-employee transactions, providers, and special pay.
Responsibilities
*This is a remote opportunity
- Demonstrates a customer focused philosophy, frequently and directly interacting with CSH employees,
executives, and other team members outside of HR. Actively seeks direct customer contact and maintains
professional language and demeanor in interactions via telephone, instant message, and email. - Validates and processes HR transactions using knowledge of the system and provided documentation
and tools. - Monitors HR transactions for adherence to defined processes and denies or escalates exceptions.
- Maintains HR data in proper systems to ensure accuracy and data integrity.
- Researches, resolves and responds to escalated cases from HR Contact Center, HR Business Partners, or
HR Transaction Services Analysts and Leaders. - Provides excellent service to the employee, manager, and other HR members providing redirection and
educational opportunities to increase customer knowledge while resolving the current situation. - Actively seeks a role in activities that work to introduce, align, and/or improve processes..
- Process transactions within the employee records program and basic data integrity pre/post
transactional audits. - Authors desktop procedures to be entered into the knowledge base system and assists in training
others. - Facilitates programs and serves as liaison between internal and external customers.
- The job summary and responsibilities listed above are designed to indicate the general nature of the work performed
Qualifications
- High School Diploma or equivalent
- 2 years of experience in Operational Support; HR Back Office
experience preferred. . Detail oriented, understands processes and
systems, accurate and quick data entry, strong customer service skills,
comfortable working with multiple systems, comfortable with
complex situations and processes. Strong communication skills
including telephone, instant message and email.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.