Principal Network Engineer
The posted compensation range of $51.66 - $74.91 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
- Implements engineering based solutions that conform and align to the guideposts/direction provided by the Enterprise Architecture team.
- Participates in discussions relating to strategic planning, technical roadmap development, standards and architecture.
- Provides feedback to the engineering manager on improving the availability, security, compliance, interoperability, performance, and cost of the Voice Call Center infrastructure.
- Collaborates with other Infrastructure teams to develop or clarify deliverables that would be delegated to Voice Engineering.
- Help align support efforts between Voice Engineering and other CommonSpirit Health teams, and provide escalation and resolution functions when necessary.
- Leads and participates in proof-of-concept activities for technology assessments, communicates findings, and proposes implementation and adoption timelines.
- Serves as subject matter expert for various Voice engineering disciplines and will be an escalation point for complex requests and issues.
- Provide technical ownership for assignments as required by the Engineering Manager and work effectively with all levels of leadership.
- Enforces adherence to IT standards in design processes and audits the production Voice Platform for exceptions to these standards.
- Provide oversight and facilitation of the CommonSpirit Health IT change management process as it applies to the Voice Platform Engineering team.
- Mentors colleagues on the Voice engineering team and possesses a demeanor that is open and approachable.
- Must be a quick learner, an innovator, adaptable to change, results-oriented, and committed to hitting milestones on an aggressive multi-year roadmap.
- Must be able to articulate technical concepts clearly and concisely to leadership.
- Must have strong time management and multi-tasking skills.
- Develops policies, standards and guidelines for scripting/coding construction.
- Oversees efforts with key vendors to understand future application product plans in conjunction with IT leadership.
- In conjunction with the Director and/or Manager, coaches the team on personal development and develops training strategies and schedules.
- Initiates methods and approaches to meet defined business objectives. Resolves subtle complexities that often have significant implications for a program's overall success.
- Identify automation opportunities and implement scripted solutions.
- Lead efforts to identify technical innovation and process improvement opportunities.
- Provide feedback to operations regarding the design, implementation, and maintenance of monitoring and alerting processes relevant to Technology Infrastructure platforms.
- Provide exceptional customer service to CommonSpirit Health end users, Business Stakeholders and other members of CommonSpirit Health IT.
- Schedule and manage all performance tuning and troubleshooting efforts.
- Utilize standard tools and methodology to develop systems and support performance metrics.
- Demonstrate comprehensive knowledge & expertise with CommonSpirit Health business processes and routines.
- Perform crisis management during high-severity operational incidents.
- Perform meeting facilitation for staff, operational support and project meetings. Act as the primary lead.
- Be available for potential onsite travel (25%) to assess facility readiness, assist with project pre-work tasks, perform Voice implementation work and oversee work being done by 3rd party implementation teams.
- Remote eligible.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications
- Bachelor’s or Master’s degree in computer science, software engineering, hardware engineering, or relevant degree is preferred
- Ten (10) or more years of experience in technology solutions engineering, technical infrastructure, or technical operations is preferred
- Deep expertise in several technical domains (i.e. applications, network, database, or infrastructure) is preferred and subject matter expertise in multiple technology areas, such as mobile solutions, open source systems, SOA, cloud computing, security and identity management, data warehousing and analytics, voice and data network architectures, storage technologies, and SaaS, IaaS, and PaaS relationships
- Strong time management and multi-tasking skills
- Ability to travel up to 50% and work varied or non-business hours
- Working at a “hands on” level with Tier 3 technical support and engineering teams
- One or more years of experience in the healthcare or medical industry
- Knowledge of HIPAA and HITECH, Security Privacy plus, and Generally Accepted Privacy Principles (desired)
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.