Physician Recruitment Onboarding and Retention Specialist
The posted compensation range of $27.84 - $40.36 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
JOB SUMMARY / PURPOSE
The Onboarding and Retention Specialist acts with limited supervision and has within its function key area of responsibility to include organizing a wide range of activities for the successful onboarding and retention of physicians and providers (to include physician independent contractors). The Onboarding and Retention Specialist plans and may execute New Provider Orientations and is the designated point of contact for incoming providers. This support intends to offer a seamless experience for the newly hired Physician/Provider. The Onboarding and Retention Specialist acts as the onboarding and offboarding subject matter expert, becoming the stop gap to rectify any hurdles the physician may experience before they occur.
Following onboarding, the Onboarding and Retention Specialist will act as the first contact for Physicians and Providers in connecting them to the appropriate resource for their questions and concerns, acting as a point of escalation as needed. The Onboarding and Retention Specialist will routinely connect with the newly hired Physicians/Providers utilizing a formalized process to capture their experience and share trends and suggestions for overall process improvement.
ESSENTIAL KEY JOB RESPONSIBILITIES
- Plan and facilitate new provider orientation (NPO) for physicians and providers. Successfully coaches NPO speakers
- Ensure onboarding checklists are updated regularly by key stakeholders. Acts as our orientation consultant to push for process improvement while streamlining a thorough new provider onboarding experience.
- Train new NPO facilitators on presentations, keeping current with branding format and experience principles.
- Following selection of a new Provider, acts as primary point of contact for all Physician onboarding processes.
- timely turnaround of steps in the onboarding process, leveraging partnerships with partner departments to recognize and
- rectify onboarding issues with the overall goal of preventing delayed start. Communicates changes and needs to all stakeholders throughout the process.
- Ensure each incoming Provider/Physician receives warm welcome to CommonSpirit Health.
- Work with leader to assist in the development, implementation and tracking of retention and engagement data/review data and identify trends.
- Create, manage and perform 30, 90, 365 day meetings with newly hired Physicians and providers. Share trends, improvements and escalations to appropriate person(s) or team(s).
- Act as first point of contact for concerns brought forward by Physicians and providers. See concerns through to resolution and follow up after to maintain relationship.
- Serve as communication liaison when other information is required of other departments to resolve any pending provider
- compensation concerns (i.e. Business Office, Payroll, Operations, Clinical Informatics, etc.). Recognize and work to resolve all concerns before they occur.
- Ensure exiting physician and provider system access is removed timely.
- Ensure offboarding checklists are updated regularly by key stakeholders. Acts as offboarding consultant to push for process improvement while streamlining a thorough provider offboarding experience.
- Send and perform exiting physician or provider survey and track/share results with leadership, prepares and executed engagement initiatives in partnership with leadership. - Creates dynamic and productive team that supports all elements of provider onboarding, offboarding and retention. Maintains high level elements of working supervisor role, while leading department coordinator(s).
- Creates an environment of trust, growth and openness, ensuring that process improvement is at the forefront of prioritization.
- Provides timely coaching and feedback to team.
- Delegates and escalates tasks effectively, understanding what is involved within the Onboarding and Retention Specialist scope of work and Coordinator scope of work.
- Administer and track various programs for new physicians and providers such as moving concierge services and student loan repayment services. Work closely with Physicians to assist in smooth transition.
- Assist with mentorship program for participating medical groups.
- Manage external vendor relationships related to onboarding physicians and providers.
- Oversee projects related to physician and provider on-boarding and off-boarding.
- Other duties as assigned.
Qualifications
MINIMUM QUALIFICATIONS
Required Education and Experience
- Minimum physician and provider onboarding experience required: 3 years
- Coordinating Physician and Advanced Provider onboarding
- Experience working with provider credentialing and enrollment process
- Leading and coordinating provider orientation program.
- Experience presenting in a group setting.
- Creating and delivering training material.
- Minimum Required: HS degree/equivalent
Required Minimum Knowledge, Skills, Abilities and Training
Minimum Required: Exceptional communication and interpersonal skills required.
Ability to establish strong relationships at all levels and geographies throughout the organization and cross-functionally as well as support clients/providers in multiple locations as required.
Ability to leverage skillset to challenge and influence thinking and behaviors at the highest level.
Strong analytical and problem solving skills with proven ability to organize and analyze data.
Excellent process and detail orientation, including strong organization and prioritization skills.
Advanced experience with Microsoft office suite.
Frequent local travel and some distance travel is required.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.