Payroll Specialist
The posted compensation range of $19.77 - $27.19 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
JOB SUMMARY / PURPOSE
Point of contact for employee questions, ensuring the highest level of satisfaction. Troubleshoot payroll issues, review and research transactions, respond to inquiries, assist employees with the proper process to follow including the completion of payroll forms, advise employees on the status of adjustments, and assist employees with payroll requirements. Provide timely and accurate information to employees. Communicate and explain information related to pay and deduction codes that are associated with compensation and benefits programs (insurance plans, health plans, retirement plans, leaves of absence and sick leave).
Maintain a high level of professionalism and establish positive rapport with individuals who will need to interact with the employee.
Utilize case management system to process, document and resolve inquiries. Keep records of all user interactions, comments, and
complaints. Create detailed tickets and escalate issues as needed to ensure issues are resolved timely and correctly
Assist employees with navigation of payroll sites.
Work with internal resources to resolve employee issues; escalate complex inquiries, as needed, to Tier 2 or Subject Matter Experts.
Assist in the continuous development and improvement of processes required to provide quality service delivery.
Run and distribute various reports on a regular basis, as needed.
Compile and furnish information to authorized persons and/or agencies, as required.
Participate in ongoing training to keep updated on any changes in the process and tools in use
Strive to reach individual and team goals, and service metrics
Participate in on-call rotation for after-hours emergency support
Get involved in various projects as assigned by leadership
ESSENTIAL KEY JOB RESPONSIBILITIES
1. Assess and understand full scope of issues presented and provide a comprehensive response.
2. Troubleshoot payroll issues, review and research transactions, respond to inquiries, assist employees with the proper process to follow including the completion of payroll forms, advise employees on the status of adjustments, and assist employees with payroll requirements.
3. Provide timely and accurate information to employees.
4. Communicate and explain information related to pay and deduction codes that are associated with compensation and benefits programs (insurance plans, health plans, retirement plans, leaves of absence and sick leave).
5. Maintain a high level of professionalism and establish positive rapport with individuals who will need to interact with the employee.
6. Utilize case management system to process, document and resolve inquiries. Keep records of all user interactions, comments,
and complaints. Create detailed tickets and escalate issues as needed to ensure issues are resolved timely and correctly
7. Assist employees with navigation of payroll sites.
8. Work with internal resources to resolve employee issues; escalate complex inquiries, as needed, to Tier 2 or Subject Matter
Experts.
9. Assist in the continuous development and improvement of processes required to provide quality service delivery.
10. Run and distribute various reports on a regular basis, as needed.
11. Compile and furnish information to authorized persons and/or agencies, as required.
12. Participate in ongoing training to keep updated on any changes in the process and tools in use
13. Strive to reach individual and team goals, and service metrics
14. Participate in on-call rotation for after-hours emergency support
15. Perform various projects as assigned by leadership
Qualifications
MINIMUM QUALIFICATIONS
Required Education and Experience
Minimum: High School diploma with a minimum of 8 years related experience; Associates with a minimum of 4 years related experience.
Preferred: Bachelors with a minimum of 2 years related experience.
Required Minimum Knowledge, Skills, Abilities and Training
Minimum 3 years of Payroll Administration experience and/or training.
Strong understanding/knowledge of Payroll disciplines through training and experience.
Strong understanding of prevailing payroll practices preferably in a large, multi-state, high volume healthcare environment
Strong understanding of payroll regulatory requirements at federal, state, and local tax levels
Excellent interpersonal and customer focused communication skills (patience, attentiveness, courtesy). Familiarity with phone systems and phone etiquette.
Demonstrated ability to respond to common inquiries or complaints from customers. Ability to deal with employees in a positive and pleasant manner, even when they are challenging
Ability to maintain confidentiality and discretion in daily work.
Detail-oriented; demonstrated ability to analyze, solve, and follow through on problems to achieve first call resolution.
Ability to work and problem solve independently utilizing available resources and tools.
Ability to multi-task and adapt to changing priorities
Ability to analyze payroll information and take appropriate action
Experience with Payroll ERP and timekeeping systems. Experience with Infor, Kronos, and API systems is a plus
Demonstrated working knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
Strong working knowledge of desktop/laptop operating systems and software (PC, Windows, Microsoft Office, etc.)
Ability to accommodate a flexible work schedule, as needed
Experience using support cloud solutions (Google apps)
Ability to function as a team member
Adhere to all company and worksite rules, policies and procedures.
Experience providing remote assistance over the phone or via email
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.