IT Analyst
The posted compensation range of $32.08 - $46.51 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
- Applies tools, techniques and processes to track and log activities that ensure operational efficiency for the day-to-day business functions. Ensures that users comply with processes.
- Consults with process and business stakeholders, vendors, analyze capability needs, and identify people, process, technology, governance, and or integration defects that hinder service delivery.
- Able to document, articulate and present findings and recommendations for process improvements within committed timeframes to peers and all levels of management.
- Performs audits to check the accuracy of information and undertakes any necessary corrective action under direction.
- Leads focused technical analysis discussions, delivers supporting artifacts and assists with conducting review sessions for all necessary approvals.
- Identifies potential changes for quality of service guidelines for dealing with customers, completing services, and overall customer satisfaction.
- Project assignments can include complex projects or enterprise-wide assignments.
- Assignments are mid to long-term projects, tasks and/or maintenance assignments.
- Supports functions or teams in the development of project and/or operational methods for measurement.
- Identifies and prioritizes appropriate measures, scales, and targets. Designs reports and reporting formats.
- Identifies and resolves issues with applications, following agreed procedures and uses software and tools to collect agreed performance statistics.
- May be responsible for completing or overseeing ad hoc tasks, assignments or projects.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications
- Requires a bachelor's degree in Computer Science, Technology, Medical, Business discipline or equivalent experience.
- Requires 2 or more years of experience as a business, data, or analyst.
- Prefer experience in a healthcare or hospital/medical related industry.
- Strong analytical and problem-solving skills are required.
- Strong oral and written communication skills are required.
- Proven interpersonal and relationship-building-skills, with the ability to manage up, down and across levels of the organization are required.
Required Minimum Knowledge, Skills, Abilities and Training
- Strong understanding and comfort leading business and technology partners through a structured development and/or implementation life cycle and support model is required.
- Ability to understand technology projects and concepts as they relate to high-level business financial objectives, and ability to present those concepts to both IT and non-IT audiences in a concise and easily-understandable manner.
- Ability to handle multiple tasks, set priorities, schedule and meet deadlines, including ability to deliver on short timeframes while in a remote environment.
- Proven abilities in problem management, process analysis, reporting, and root cause analysis.
- Highly self-motivated, ability to complete assignments with limited supervision, and attention to detail is required.
- Operational understanding and ability to work in a complex and matrix oriented team environment; experience working in a team-oriented, collaborative environment.
- Strong command of key productivity applications is required.
- Operational knowledge of CommonSpirit's business operations, legacy systems, interfaces/EDI, and evolving technology is desired.
Preferred Experience
- ITIL Foundations preferred.
- Prefer experience in a healthcare or hospital/medical related industry.
- High proficiency with data visualization.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.