EPIC Business Informatics Program Manager - Physician Enterprise
The posted compensation range of $38.81 - $56.28 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
JOB SUMMARY / PURPOSE
This role provides technical support in the successful implementation and ongoing utilization of the Epic Gold application within CommonSpirit Health. The Physician Enterprise (PE) Revenue Cycle Management (RCM) Informatics Coordinator will be responsible for troubleshooting user issues, providing direct support and training to optimize system usage, soliciting user feedback, escalating complex problems, and identifying potential safety/quality issues for referral to the Epic Gold Informatics team. The position requires excellent customer service, communication, and critical thinking skills, along with a strong understanding of EHR functionality and workflows, and the ability to adapt to evolving technologies and organizational needs. Moderate travel may be required to support application activities at various locations.
Effective and weekly communication updates for downstream PE RCM and stakeholder teams to include Finance and Operations learning effectiveness.
Development and implementation of continuous improvement plans for the Epic Gold implementation and post GO LIVE. This includes managing multiple applications within the Epic Gold project simultaneously and collaborating with all levels of management to identify initiatives to enhance the financial and quality goals of the implementation. Contribute to day-to-day assignments for cross-functional and assigned team members and ensure compliance in the use of governance forms and processes, along with corporate standards. Understand, communicate, and follow overall strategy.
Qualifications
Required Education and Experience
- Bachelor’s Degree in IT, HRIT or related field, experience with Epic or similar applications, proven success of providing technical support or
training in a healthcare setting, particularly with EHR systems, is highly desirable. This candidate should possess at least five years of related healthcare work experience (including system and implementation knowledge) that demonstrates attainment of the requisite job knowledge skills/abilities. - An equivalent combination of education and experience that demonstrates attainment of the required knowledge, skills, and abilities to perform the essential functions of the position may be substituted for two years of the education requirement (associate degree in related field required).
Required Licensure and Certifications
- Epic training or learning management certification
Required Minimum Knowledge, Skills, Abilities and Training
- Familiarity with physician or professional services billing is preferred. Customer service skills are paramount.
- Experience with training methodologies and adult learning principles is beneficial.
- Strong skills to include presentation, interpersonal, and rapport-buildingskills are required.
- Ability to complete tasks and escalate issues to the stakeholders and decision-makers, as necessary.
- Exceptional organizational skills with ability to manage multiple projects, multiple (and sometimes conflicting) priorities and adapt to change.
- Strong analytical skills, detail orientation, ability to troubleshoot, and initiative-taking.
- Demonstrates qualities of assertiveness, a high sense of urgency, initiative (initiative-taker), effective communication skills including presentation
skills, facilitation skills, and a positive attitude.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.