Site Operations Coordinator

The Site Operations Coordinator performs a wide range of functions critical to the success of the Organization’s site locations, including customer and clinical support, human resources support, 3rd party records requests, facilities management, talent acquisition on-boarding, support for Employee engagement activities, and potential field employee payroll support.

• May support and/or assist with reports management and data tracking pertinent to clinical care and daily site operations.
• Responsible for the prompt, friendly answering and directing of phone calls, as well as for the prompt, friendly greeting of external and internal customers to the office.
• May support and/or facilitate various Employee Engagement activities to drive engagement and retention of agency personnel.
• Responsible for managing and overseeing all required legal and regulatory postings in agency office (OSHA, Workers' Compensation, Compliance, etc).
• Performs various administrative support functions for site leadership which may include: mailing consolidated billing denials, handling third party payor single case agreements, invoice coding according to general ledger guidelines, and assisting in management of third party vendor relationships.
• Support clinical education processes and needs through oversight and management of all clinical resources/materials, assistance with annual clinical competency needs, Pathways modules oversight and tracking, etc.
• Effectively conducts Day One New Hire Orientation for all new office, business development, and field employees to review organizational expectations, culture, vision, and core values.
• Responsible for new hire access forms management during on-boarding to ensure correct access to various IT platforms as required by each position, as well as ordering of required technological equipment needs.
• Supports site and organization programs by tracking and monitoring recruitment and retention activities as directed, as well as management of all 30/60/90 day new hire discussion forms.
• Responsible for completing all documentation to add, change or delete employee information.  Acts as liaison between employees and Corporate Human Resources.
• Maintains accurate digital employee personnel files by uploading required documents to the HR employee document platform in a timely manner.
• Oversees all tracking of credentialing needs (provider licenses, CPR, TB tests, physicals, flu, etc) for organization and routinely communicates needs to site leadership.
• May require payroll support.

Benefits:

• Embrace a generous company annual bonus structure that rewards your hard work
• Excellent Vacation Plan to recharge
• Seven paid holidays/four floating holidays (PTO)
• Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan
• Delta Dental Plan
• EyeMed Vision Plan
• Fidelity 401(K) Plan
• Lyra Mental Health Benefits
• Cigna Life/AD&D Plans
• Cigna Long Term Disability
• Cigna Short Term Disability
• Cigna Critical Illness/Group Universal Life Insurance
• Tuition Reimbursement.

• High School diploma or equivalent
• Minimum of two years customer service experience required.
• One year of medical office related experience preferred.
• Two years of payroll related experience preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Detail oriented, strong organizational and time management skills

At VNA Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities,  protected veterans, and individuals with disabilities.