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Site Operations Coordinator

VNA Health at Home Clarksville, Indiana
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The posted compensation range of $15.08 - $20.74 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2024-385152 Employment Type Full Time Department Home Health and Hospice Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM - 5:00 PM) Remote No Category Administrative and Clerical
Overview

HAH VNA Health at Home

At VNA Health at Home, we are on a mission to make every day count, creating a profound impact through the power of compassion, inclusion, integrity, excellence, and collaboration. Our commitment to innovation and specialized programs acknowledges the unique needs of each patient, elevating their quality of life to new heights. 


Responsibilities

The Site Operations Coordinator performs a wide range of functions critical to the success of the Organization’s site locations, including customer and clinical support, human resources support, 3rd party records requests, facilities management, talent acquisition on-boarding, support for Employee engagement activities, and potential field employee payroll support.

  • May support and/or assist with reports management and data tracking pertinent to clinical care and daily site operations.
  • Responsible for the prompt, friendly answering and directing of phone calls, as well as for the prompt, friendly greeting of external and internal customers to the office.
  • May support and/or facilitate various Employee Engagement activities to drive engagement and retention of agency personnel.
  • Responsible for managing and overseeing all required legal and regulatory postings in agency office (OSHA, Workers' Compensation, Compliance, etc).
  • Performs various administrative support functions for site leadership which may include: mailing consolidated billing denials, handling third party payor single case agreements, invoice coding according to general ledger guidelines, and assisting in management of third party vendor relationships.
  • Support clinical education processes and needs through oversight and management of all clinical resources/materials, assistance with annual clinical competency needs, Pathways modules oversight and tracking, etc.
  • Effectively conducts Day One New Hire Orientation for all new office, business development, and field employees to review organizational expectations, culture, vision, and core values.
  • Responsible for new hire access forms management during on-boarding to ensure correct access to various IT platforms as required by each position, as well as ordering of required technological equipment needs.
  • Supports site and organization programs by tracking and monitoring recruitment and retention activities as directed, as well as management of all 30/60/90 day new hire discussion forms.
  • Responsible for completing all documentation to add, change or delete employee information.  Acts as liaison between employees and Corporate Human Resources.
  • Maintains accurate digital employee personnel files by uploading required documents to the HR employee document platform in a timely manner.
  • Oversees all tracking of credentialing needs (provider licenses, CPR, TB tests, physicals, flu, etc) for organization and routinely communicates needs to site leadership.
  • May require payroll support.

Benefits:

  • Embrace a generous company annual bonus structure that rewards your hard work
  • Excellent Vacation Plan to recharge
  • Seven paid holidays/four floating holidays (PTO)
  • Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan
  • Delta Dental Plan
  • EyeMed Vision Plan
  • Fidelity 401(K) Plan
  • Lyra Mental Health Benefits
  • Cigna Life/AD&D Plans
  • Cigna Long Term Disability
  • Cigna Short Term Disability
  • Cigna Critical Illness/Group Universal Life Insurance
  • Tuition Reimbursement.

Qualifications
  • High School diploma or equivalent
  • Minimum of two years customer service experience required.
  • One year of medical office related experience preferred.
  • Two years of payroll related experience preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills.
  • Detail oriented, strong organizational and time management skills

At VNA Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities,  protected veterans, and individuals with disabilities.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.