Patient Account Rep
The posted compensation range of $15.00 - $20.33 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976 we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and three cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.
Responsibilities
Job Summary:
Review self-pay account receivables to ensure timely collections from patients. Follow-up on bankruptcy notifications, discharges and court filings. Responsible for answering phones and resolving issues with patient accounts, turning accounts to collections, initiating patient terminations, sending termination letters, and follow-up with probate court for deceased patients.
Essential Responsibilities:
- Field patient and insurance calls/visits regarding patient accounts receivables coming into the Business Office with attempts to resolve issues and collect balance from patients.
- Maintain daily collection goals by collecting payments from patients on patient account receivables, by making telephone calls to encourage timely payments and set up payment arrangements.
- Audit patient accounts for accuracy regarding charges, payments, demographics, insurance information and filing to ensure contractual agreements are being met.
- Request adjustments, write-off, payment, transfers and refunds/recoups when appropriate.
- Work A/R aging reports, review claims, status, patient eligibility, accuracy of account information and modify as needed to ensure proper and timely payment.
- Review patient charges for delinquency and make decisions regarding collection processes.
- Review bankruptcy notification and discharges for adjustments to accounts. File claims to bankruptcy court. Review report from EPM quarterly to ensure timely follow up of bankruptcy claims.
- Review deceased patient logs and reports weekly. Follow up on accounts to determine status of estate. Call appropriate probate court to determine estate status. Complete adjustment request when appropriate.
- Review accounts for patient termination based on financial guidelines per practice policy. Send termination letter, review for completion of termination and send appropriate documentation to Medical Records.
- Maintain a working knowledge of insurance guidelines through newsletters and websites.
Qualifications
Education:
- High school diploma or equivalent; some college preferred.
Qualifications:
- Two or more years of insurance follow-up/patient accounts experience with customer service background.
- Medical office preferred.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.