Financial Assistance Coordinator
The posted compensation range of $16.26 - $22.36 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
The Chattanooga Heart Institute offers the most comprehensive cardiac care available in this region. Founded in 1976 we now have six offices in Tennessee and one in Georgia. Our practice is made up of 29 board-certified cardiologists and four cardiothoracic surgeons. We merged with CHI Memorial Health Care System in 2011 which is part of CommonSpirit Health. CommonSpirit has more than 700 care sites across the U.S. and is committed to building healthy communities.
Responsibilities
Job Summary:
Responsible for day to day tasks in the Business Office as it relates to patient due balances which includes monitoring patient payment plans, assisting patients by providing information regarding their financial options, assisting with financial assistance applications processing, sending statements weekly, and assisting with patient credit balances on the A/R.
Essential Responsibilities:
- Develop and implement financial assistance program and processes for the practice.
- Identify and troubleshoot financial assistance program barriers within the practice and with the hospital.
- Provide regular and consistent feedback to Patient Accounts Manager and Revenue Cycle Director on areas of improvement and barriers within the financial assistance program processes.
- Demonstrate a working knowledge of and train staff on assisting patients with applying for government assistance.
- Develop budget plan processes while providing consistent feedback to Patient Accounts Manager and Revenue Cycle Director on areas of improvement and barriers.
- Provide information to patients on costs, payment options and alternatives to payments, including financial assistance.
- Oversee payment plan processes to improve patient accounts collections and revenue.
- Work with business office, clinical, and scheduling staff to pro-actively identify patients with potential need for financial assistance.
- Counsel patients on billing processes, payment plan options, and availability of financial assistance.
- Document financial arrangements for future care.
- Receive and process financial assistance applications.
- Prepare estimates of procedures, calculate payment requirements, and inform patient of acceptable payment arrangements on balances, both current and previous.
- Explain alternative medical financing and assist in completion of applications and/or contracts in order to meet patient needs while assuring maximum reimbursement.
- Oversee processing of patient statements and patient payment plan letter weekly.
Qualifications
Education:
- Associates degree in a business related field.
Experience:
- Minimum of four years of related experience in a healthcare environment
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.