Supervisor EMS Dispatch
The posted compensation range of $20.62 - $28.35 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Dispatches ambulances on a priority basis to emergency, non-emergency and routine medical transports. Receives requests for services via radio or telephone and utilizes documentation devices accordingly. Supervises the daily operations of the dispatch center along with providing new hire and continuing training. Works with the department director in the development of dispatch protocols and interacts with hospital staff, public and other agencies.
St. Joseph Health – Bryan/College Station Navasota Caldwell Madisonville TX. Since 1936 St. Joseph Health has been caring for the communities in and surrounding the Brazos Valley. We have a Level III Trauma Center the first Joint Commission certified Primary Stroke Center and the first accredited Chest Pain Center in the Brazos Valley. St. Joseph Health is a leader in critical care and the largest provider of cardiovascular care in the region. As an integrated healthcare system St. Joseph Health includes a comprehensive network of over 100 employed providers including primary care physicians specialists and advanced practice clinicians. The network includes more than 30 ambulatory clinics featuring primary care Express Clinics and imaging and diagnostic services.
Responsibilities
- Oversees the communication department for daily operations, and assisting will equipment, and SOP issues.
- Manages/Oversees staff scheduling and payroll
- Assures proper utilization of vehicular resources to assure prompt completion of requests for services - Pleasant and courteous to all individuals contacted. Appropriate communications with all staff. Positive public image.
- Equipment Operations and Maintenance - Checks all equipment at beginning of shift to assure readiness, including cleaning as necessary or required. Reports deficiencies in equipment as noticed and turns equipment over to relief in appropriate conditions. Repairs equipment within scope of abilities. Assures familiarity with equipment for safe operation.
- Computer/Data Entry- Receives and enters call and patient information into the database. Accounts for all calls run during shift. Maintains proficiency in computer systems required during duty. Checks MediTech and other information devices routinely during each shift of duty.
- Proper utilization of radio and telephone equipment - Courteous and professional. Proper modulation. Promptly and properly pages staff. Routes phone calls to proper location, or takes accurate messages.
- Provision of Services - Treats all patients/callers compassionately and with reverence, regardless of medical complaint, or lack thereof, or any other presenting socioeconomic conditions. Assists others when possible. Immediately responds to requests for services. Utilizes appropriate map reading skills.
Qualifications
Required Education and Experience
- High school diploma or equivalent (GED)
Required Licensure and Certifications
- Valid Texas Driver’s License.
- American Heart Associatetion BLS.
- Completes BLS within 14 days of employment
- NAEMD (National Association of Emergency Medical Dispatch) Certification.
- Receives certification for EMD course within 6 months of employment.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.