Patient Access Rep II
The posted compensation range of $11.41 - $15.69 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. & from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
Responsible for greeting patients, communicating with departments, scheduling appointments, answering phones, receiving payments, verifying necessary information and records in the medical record. Provides information to patients so they may fully utilize and benefit from the clinic services.
Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions. Informs appropriate department of patient`s arrival. Oversees waiting area. Organizes patient flow.
Answers phone in pleasant manner and deals with patient needs expeditiously.
Uses EMR to generate information necessary for billing. Verifies and updates patient information. Collects copay. Obtains patient signatures as needed. Completes necessary paperwork and issues receipts. Collects and enters patient's insurance information into data base. Responsible for managing, directing, and monitoring coding activities on all services including distributing the daily charge tickets to the billing company.
Obtains referral information. Schedules surgeries, outpatient appointments and admissions.
Sends/receives patient`s medical records. Assembles patient's charts for next day visits. Responsible for planning, organizing and directing all aspects of the medical records.
Responsible for assisting physician with clerical tasks. Coordinates service requests. Maintains clinic office and equipment. Informs the administrator of operational problems. Responsible for mail room functions including sorting and distribution of mail. Orders and inventories supplies.
Assists with training and supervision of staff, helping them develop performance goals and objectives.
Responsible for assisting patients with questions on insurance claims, home healthcare, and medical equipment. Responsible for administering, directing, planning, and coordinating all office activities. Provides information to patients so they may fully use and benefit from clinic/office services.
Qualifications
Education
Required: High school graduate
Experience
Minimum 1 year clinic experience preferred
Skills
Required: Computer programs/EMR
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.