Supervisor Emergency Services

CHI Franciscan Health has exciting and rewarding careers with competitive salaries and benefits. We are a family of hospitals, health care services, and medical providers delivering compassionate care to people throughout the South Puget Sound. We are part of Catholic Health Initiatives, one of the largest not-for-profit health care systems in the country.

Our mission is to deliver high quality care that meets our patients' medical needs while providing emotional and spiritual support to patients and their families. We believe this three-part approach — physical, emotional, and spiritual — is essential to healing the whole person. Come join our team!

Job Summary

• This job is responsible for daily operations and oversight of nursing practice and patient care delivery within an assigned area, including supervision for clinical staff, as delegated and in collaboration with the Clinical Manager/Director of the department/unit.
• Responsible for organizing, planning, and directing clinical and management activities in accordance with hospital policies and procedures.
• Collaborates with appropriate personnel to ensure standards of care and standards of practice of specific patient populations are current and incorporated into staff practice.
• Assists management in maintaining continuity and quality of patient care.
• Contributes to organizational operations and supports the mission by fostering interdepartmental communication/collaboration.
• Provides effective mentoring and acclimation of staff.
• Assists with administrative duties, education activities and quality initiatives.
• This job exists in multiple locations, and while there may be minor differences in job content, they are not significant for classification purposes. Overall, the nature of the work and job requirements are consistent between locations.

Essential Job Functions

The following section contains representative examples of job duties that might be performed in positions allocated to this job class. CHI FH is a dynamic organization, and the environment can be fluid. Roles and responsibilities may be altered to accommodate changing business conditions and objectives as well as to tap into the skills and experience of its employees. Accordingly, employees may be asked to perform duties that are outside the specific work that is listed. It is not required that any position perform all duties listed, so long as primary responsibilities are consistent with the work as described. Performance standards developed for incumbents allocated to this job class may also contain relevant job content information and are referenced hereto.

Operations
Assists in managing and evaluating the clinical operations, programs and resources of the assigned clinical area/facility to assure the safe and appropriate delivery of diagnostic and/or therapeutic patient care. Ensures that all activities within assigned shift are conducted in a timely and cost-effective manner and in compliance with organizational values, professional standards, internal policies and applicable regulatory requirements. Participates in the development of, and implements new clinical systems/programs to enhance existing services and raise the standard of care for the patient population served. Ensures that work unit activities, productivity, and/or quality indicators are documented in accordance with FHS guidelines. Collaborates with other departments to address and resolve problems, share information and enhance overall effectiveness/productivity. Communicates significant information to department Manager/Director and others in a timely and appropriate manner.

Staff Management and Development
Plans, manages and evaluates the work of clinical and administrative staff in accordance with the content, spirit and intent of applicable internal/external regulations and standards for human resource management. Ensures that employees are qualified and properly trained to perform assigned job duties. Holds regular staff meetings and keeps employees apprised of all matters relevant to successful job performance. Makes employment decisions, provides input for establishing performance standards and evaluates employee performance. Educates, guides, counsels and develops staff and addresses performance management concerns and technical issues elevated by subordinates as beyond their scope of authority.

Regulatory Compliance
Assesses, on a continuous basis, services, patient outcomes, quality control, family/patient satisfaction, staffing needs and operational effectiveness to ensure optimal care delivery. Keeps abreast of and assesses impact of changing regulatory requirements/regulation, clinical/professional standards, changing customer demographics and competitive industry practices impacting assigned functions, as well as organizational initiatives/changes with potential to impact current strategies, programs and resources. Determines nature/scope of impact on existing activities and determines effective response/solution while maintaining acceptable service levels and work quality. Ensures that internal controls are sufficient to provide for accurate, complete and compliant programs and processes. Identifies needs for changes in standards, programs and services, and develops recommendations for consideration by the Manager/Director.

Performance/Quality Improvement
Works with management team to ensure the application of consistent operational and clinical practices. Assesses the strengths/weaknesses of the assigned shift clinical area/facility to identify opportunities and provide recommendations to Manager/Director for new quality/performance improvement initiatives. Implements new processes and ensures that performance improvement activities are conducted in a timely and effective manner. Ensures staff receives the necessary on-site training and consultation to enhance their understanding of quality/performance improvement initiatives.

Budget
Identifies adequate staffing levels for appropriate coverage to meet budgetary and operational objectives. Monitors work schedules and staffing levels to meet budgetary requirements and control overtime and/or premium pay. Informs Manager/Director of all issues with potential for budgetary impact.

Short- and Long-Term Planning
Participates, as a key member of the management team for the assigned clinical function, in the development of strategies, initiatives and programs addressing matters such as: provision of new services, standardization of procedures across the organization, maximizing resources, improving cost-effectiveness of clinical services provided, enhancing patient outcomes/satisfaction and other issues of similar complexity and consequence.

Cultural Sensitivity and Competence

Demonstrates proper use of communication tools/materials for effective communication and understands how the culture(s) of patient populations can affect communication, collaboration and the provision of care, treatment and services. Patient Population Served: Demonstrates knowledge and proper skills associated with the department’s defined specific populations served.

Performs related duties as required.

Education/Work Experience Requirements

• Current licensure as a Registered Nurse by the Washington State Board of Nursing.
• BSN or Bachelors’ Degree in a related field is preferred.
• Two years’ experience and clinical knowledge in the same or similar clinical specialty.
• One year Charge nurse or equivalent experience required.
• Certification in clinical specialty preferred

Licensure/Certification

• Licensure/Certification
• Current licensure as a Registered Nurse by the Washington State Board of Nursing.
• Certification in specialty area preferred.
• Current healthcare provider BLS certification.