Virtual Patient Companion
The posted compensation range of $16.30 - $22.42 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
While this position provides virtual patient companion services to the patients of CommonSpirit Health across the United States, this position must work on-site at our Phoenix AZ Virtual Hospital located at 3033 N. 3rd Avenue.
Virtual Patient Companion
Working as a Patient Companion is a rewarding career that allows you to help people in need across the United States in a 24/7 virtual call center environment. As part of our highly specialized team of patient caregivers at CommonSpirit Health's Virtual Hospital in Phoenix, AZ, this position will continually monitor patients that have been identified as being high risk of falling, elopement, illicit drug/alcohol use, disoriented/demented, pulling out lines/tubes and/or other areas of potential concern that could jeopardize their safety or ability to heal at 140+ hospitals across 21 states. Patient Companions are naturally compassionate individuals who are comfortable talking to people who might be emotional, pankicked, stressed or in pain. While working under stress, the right person will be eager to work virtually with our patients in a calm and efficient manner and respond to situations ensuring the best possible outcome for the patient. Is that person you?
What you'll do:
Utilizing live non-recorded streaming video equipment and two-way communication devices you will be the eyes and ears for our onsite patient care team by maintaining continuous surveillance of assigned patients across the country. You will need to recognize the difference between emergency and non-emergency changes in behaviors and quickly evaluate the situation, initiating communication with patients as appropriate or reporting any situation needing immediate and direct intervention to maintain patient safety, healing, and comfort. You will practice direct observation and active listening skills to anticipate a change in behavior and know which questions to ask to obtain critical details needed to accurately and efficiently engage the onsite staff. You may serve as the patient’s lifeline for questions or an escalation trigger for immediate patient care needed or simply a sense of comfort knowing that someone is always there while not being directly in the room.
While you’re busy caring for our patients, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, performance bonus eligibility and more!
Why should you choose us:
What sets us apart from other healthcare organizations? How much time do you have? In short, it all starts with our current employees. They believe in living our mission to provide compassion to everyone. We, in turn, believe that growing and supporting our people allows us to deliver a higher degree of quality care to our patients. Whether in-person or virtually, CommonSpirit Health advocates for all who live in the communities we serve, especially the most vulnerable. Choose an organization who will champion your talents and nurture your career. Choose CommonSpirit Health!
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Qualifications
Required
- High School diploma or equivalent and 3 years of recent patient care experience OR official transcript reflecting completion of fundamentals of nursing and one semester of clinical practice in an RN school.
Preferred
- Current Nursing Assistant Medical Assistant or EMT or higher level of medical field certification / license OR current enrollment in a healthcare specialty program such as medical school nursing respiratory therapy radiology technician etc.
Skills Abilities and Knowledge
- Knowledge of or ability to learn the function and use of the streaming video monitoring equipment.
- Ability to learn to access multiple video observation platforms access EMRs through separate hospital portals and understand hospital-specific workflow protocols.
- Ability to maintain constant observation of assigned patient rooms and to identify circumstances needing timely intervention/assistance of on-site healthcare staff.
- Ability to understand and follow established protocols/procedures applicable to the assigned hospital in a timely and compliant manner.
- Ability to document observations and actions taken in a timely and accurate manner.
- Ability to establish and maintain effective relationships as required by the duties of the position.
- Ability to take appropriate action and follow established protocols in notifying RN staff of changes in cardiac rhythm and arrhythmias.
- Ability to troubleshoot routine technical equipment problems.
- Ability to perform basic math calculations including addition and subtraction.
- Ability to understand and apply instructions provided by the supervisor in charge.
- Ability to understand and adhere to procedures relating to protected healthcare information safety and risk management.
- Ability to read understand and communicate in English sufficient to perform the duties of the position.
- Ability to use office equipment and automated systems/applications/software at an acceptable level.
- Ability to establish and maintain effective working relationships as required by the duties of the position.
- Satisfactory completion of the competency based training program as a Virtual Companion at CommonSpirit Health
#LI-CSH
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.