System Manager, Communications Operations
The posted compensation range of $44.73 - $64.85 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
- US-CA-San Francisco | US-IL-Chicago | US-KY-London | US-TX-Lake Jackson |
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.
Responsibilities
This is a remote position
Job Summary / Purpose
The Communications Operations Manager leads the development and execution of strategic communication plans, aligning messaging across all channels and optimizing workflows for efficiency. This role oversees content creation and distribution, manages communication technologies and budgets, ensures brand consistency and regulatory compliance, and tracks key performance indicators (KPIs) to measure communication effectiveness. Collaborating with cross-functional teams throughout the region and associated markets, the Manager ensures consistent messaging, alignment with company business strategies and objectives, and adherence to system standards, practices, and policies.
Essential Key Job Responsibilities
- Create and manage system communication channels such as newsletters, intranet, town hall meetings, and digital platforms.
- Manage annual communications plan that aligns with business objectives and integrates key messaging across channels.
- Manage implementation of processes to streamline communication workflows, ensuring efficiency and consistency across teams.
- Support planning, project management and execution of communication initiatives, ensuring timely delivery and alignment with business goals.
- Evaluate and optimize communication channels to ensure messages reach the right audiences effectively and efficiently.
- Oversee content calendars, approval processes, and distribution strategies to maximize audience engagement.
- Oversee communication platforms, content management systems, and collaboration tools to optimize team productivity.
- Reinforce and uphold standards, best practices, and policies for communications, ensuring brand consistency and regulatory compliance.
- Manage dashboards and track key performance indicators (KPIs) to measure the effectiveness of communication efforts.
- Manage budgets, negotiate contracts, and oversee relationships with external agencies and technology vendors.
- Develop training programs and resources to equip teams with the skills and knowledge to execute communication strategies effectively.
Qualifications
Required Education, Skills and Experience
- Bachelor's degree in Strategic Communications, Public Relations, Journalism, or a related field. Master's degree preferred.
- Minimum of 6 years of experience in communications operations, corporate communications, marketing operations, or related roles.
- Experience developing and managing communication plans, processes and technology platforms
- Background in managing communication channels, reporting and content distribution strategies
- Excellent organizational skills and attention to detail.
- Familiarity with related industries and operations-specific challenges.
- Proven experience in developing and executing successful internal communication strategies.
- Proficiency in digital communication platforms and tools.
- Strong understanding of healthcare trends, regulations, and best practices related to strategic communications.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.