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RN International Program Coordinator

Phoenix, Arizona

St Joseph Hospital & Medical Center

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Partnering for a stronger, healthier world.

At CommonSpirit Health, we believe in the healing power of humanity. We invite you to explore our specialty areas and pursue a career in humankindness.

  • Employment Type: Full Time
  • Department: Patient Navigation & Outreach - BNI
  • Hours/Pay Period: 80

The posted compensation range of $33.60 - $48.73 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2024-386733 Employment Type Full Time Hours/Pay Period 80 Shift Day Weekly Schedule Monday through Friday 8:00 am to 5:00 pm Remote No Category Staff Nurse

Job Details

Overview

Hello humankindness Located conveniently in the heart of Phoenix Arizona.  St. Josephs Hospital and Medical Center is a 571-bed not-for-profit hospital that provides a wide range of health social and support services. Founded in 1895 by the Sisters of Mercy St. Josephs was the first hospital in the Phoenix area. More than 125 years later St. Josephs remains dedicated to its mission of caring for the poor and underserved.We are extremely proud to be a nationally recognized center for quality quaternary care medical education and research. St. Josephs includes the internationally renowned Barrow Neurological Institute Norton Thoracic Institute Cancer Center at St. Josephs Ivy Brain Tumor Center and St. Josephs Level I Trauma Center (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics neuro-rehabilitation orthopedics and other medical services. St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world. Every day approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.U.S News & World Report routinely ranks St. Josephs among the top hospitals in the United States for neurology and neurosurgery. In addition St. Josephs boasts the Creighton University School of Medicine at St. Josephs and a strategic alliance with Phoenix Childrens Hospital.St. Josephs is consistently named an outstanding place to work and one of Arizonas healthiest employers. Come grow your career with one of Arizonas Most Admired Companies.  Look for us on Facebookand follow us on Twitter.For the health of our community ... we are proud to be a tobacco-free campus.


Responsibilities

Coordinates international/destination patient services for Barrow Neurological Institute at St. Joseph's Hospital and Medical Center. Serves as the liaison between patients, physicians, nursing, allied health, support staff, to ensure care is coordinated and culturally attuned. Facilitates and coordinates payment arrangements, billing, medical records transmissions, translation services (if needed) and appointment services for patient. Provides travel information as needed for patient and patient advocate (transportation, lodging, etc.). Works with leaders to develop program components and pathways to deliver effective care and patient experience. Works with marketing team to develop outreach and positioning opportunities and tactics to a variety of internal and external stakeholders. Supports initiatives of the BNI Outreach & Patient Navigation department to facilitate and improve patient care, support, and coordination.

  • Receives and reviews requests for patient care from international, regional, and statewide patients or their referring physicians, clarifies the patient's condition, gathers necessary medical records and images, and presents the requests to the appropriate physicians and clinicians. Facilitates follow-up communications with patient.
  • Identifies and initiates referrals for appropriate, interdisciplinary care.
  • When the patient arrives and begins care, serves as the liaison between the patient, their physicians, and the hospital nursing, allied health, and other members of the greater care team.
  • Offers seamless direct patient coordination, guidance, education, and serves as a primary resource for questions and navigating entire treatment plan.
  • Provides ongoing patient follow up, calls, and visits during ongoing care and hospitalizations, as well as emotional/psychosocial support to the patient and patient's advocates (family members, etc.)
  • Offers patient appropriate bundles/packaged pricing and works with financial office to provide/address anticipated cost of services that will be rendered and connectivity with patient's payment arrangements - including self-pay, insurance products, etc.
  • Assists in development of bundles.
  • Assists in development of access protocols and pathway processes.
  • Identifies and develops internal and external stakeholders to facilitate destination processes.
  • Works collaboratively with both functions to inform strategies and develop innovative and best-in-class messaging, tactics, outreach materials and programs, messaging.
  • Helps identify potential referrals sources and markets.
  • Public face of program in market development opportunities with affinity audiences and potential patients.

Dignity Health now offers an Education Benefit program for benefit-eligible employees.  This program provides debt relief and student loan assistance to help you achieve your goals. Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, and adoption assistance.


Qualifications

MINIMUM

Bachelor's degree Nursing

5 years recent acute care experience

8+ years of clinical and operations experience

Interpersonal communications or equivalent 

Able to speak read and write fluently in English.

Strong communication skills both on the phone and in-person to effectively interpret and convey complex clinical and financial information to a variety of audiences.

Strong interpersonal skills to effectively navigate a matrix administrative clinical and medical organizational structure.

Complex problem solving strong analytical skills ability to deal with ambiguity.

Computer skills and ability to use hospital billing and record systems.

Arizona Registered Nurse (RN)

American Heart Association Basic Life Support (BLS)

PREFERRED

3+ years in patient-facing clinical program development

3+ years in clinical liaison work interacting with advocating for and troubleshooting patient pathways in a complex medical environment.

Strong working knowledge of clinical back office operations including patient billing interfacing with providers to manage claims and revenue recognition.

Care coordination

Nursing excellence starts with you.

Are you a career fit with our CommonSpirit Health culture? To understand how we are structured, we believe in some core philosophies with the following:

We will be stronger together, achieving excellence in all we do, collaborating across the fields and growing our collective knowledge.

We will let humankindness guide us as we treat every person with holistic, personalized care for the body, mind and spirit.

We will advance the science and art of nursing as innovative leaders who demonstrate the power of evidence-based, compassionate care. If you believe in working together with humankindness for all to advance the science and art of nursing - then you have found your career fit with us!

Your Potential Career Path

This is a snapshot of your potential career path highlights the series of job positions that help you progress towards your goals and objectives. Ultimately, your career path depends on your career values and personal goals.

Student Nurse New Grad Nurse Staff Nurse Educator Mangers/Directors CNE Charge Nurses/ Supervisors Nurse Practitioner Student Nurse New Grad Nurse Staff Nurse Educator Charge Nurses/ Supervisors Nurse Practitioner Mangers/Directors CNE

While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that may include health/dental/vision, FSA, matching retirement plans, paid time off, tuition assistance, adoption assistance, and more!

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

Success Profile

What makes a successful RN International Program Coordinator at St Joseph Hospital & Medical Center?

  • Compassionate
  • Trustworthy
  • Proactive
  • Collaborative
  • Communicator
  • Balanced

Our Total Reward Offerings

At CommonSpirit Health, we believe investing in our employees lets them know they truly matter. Your Total Rewards package includes compensation, benefits, retirement, wellness, leave, and other programs.

  • Pay and Recognition

  • Balanced Life

  • Well-Being

  • Professional Growth

  • Financial Future

  • Dependent Care

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

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Equal Opportunity

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].

CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.