HR Case Resolution Specialist
The posted compensation range of $21.70 - $29.84 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Pursues excellent service to our employees by providing end-to-end service to employees who have human resource
questions or requests. Central Case Management is a holistic process for assessing the individual’s total situation and
addressing the needs and problems found in that assessment. The CCM Resolution Specialist will perform a variety of
Tier 2 tasks and support projects to improve processes and employee experience. Responsible for administration and
case resolution that may include but not limited to employee and manager direct access support, employee
transactions, learning, talent support, performance management, benefits support and reports/audits/non-case
management tasks. CCM will deliver an exceptional experience that will not be treated as a transaction.
Responsibilities
- Validates and processes HR transactions using knowledge of the system and provided documentation
and tools. - Monitors HR transactions for adherence to defined processes and denies or escalates exceptions.
- Maintains HR data in proper systems to ensure accuracy and data integrity.
- Researches, resolves and responds to escalated cases from HR Contact Center.
- Provides excellent service to the employee, manager, and other HR members providing redirection and
educational opportunities to increase customer knowledge while resolving the current situation. - Identifies process and procedure improvement opportunities.
- Process transactions within the employee records program and basic data integrity pre/post
transactional audits. - Draft and provide input on SOP to be reviewed together with the analyst and given to and work with a
knowledge base analyst and training of HRSS co-workers. - Serves as liaison between internal and external customers with HRSS
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed
within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job
responsibilities required of employees assigned to this job. Employees may be required to perform other duties as
assigned.
Qualifications
- High School Diploma or equivalent
- 3-4 years in HR with 1 year in case management
- SME HR transactions and processes
- POC for user support, processes and self-service functionality
- Customer experience requiring outreach via case, phone, and zoom
- Accuracy completing tasks within guidelines for productivity and SLA
- Collaborate w/Analyst, Srs and Supervisor as needed Independently manage tasks,
caseloads and audits - Agility to support teammates and coverage of tasks during peak volumes
- Adaptability to new standards
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.