System Manager of Clinical Communications
The posted compensation range of $46.96 - $68.10 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation’s largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.
Responsibilities
This is a remote position.
Job Summary / Purpose
The Clinical Communications Manager is responsible for overseeing clinical communication strategies. This professional develops and implements communication plans and programs that promote our clinical services, relay important medical information, and supports the needs of both our clinical teams and patients. The manager
will also play a vital role in informing crisis communication and reputation management strategies related to clinical matters.
Essential Key Job Responsibilities
- Develop and execute a strategic communication plan that promotes the organization's clinical services and initiatives.
- Collaborate with various clinical departments to effectively communicate their achievements, breakthroughs, and updates to both internal and external stakeholders.
- Design and implement processes for timely and accurate clinical communication during crisis and emergency situations.
- Manage communication of complex medical and scientific information, translating it into digestible, relatable content for various audiences.
- Work with the PR and marketing departments to ensure alignment and consistency in communication of clinical matters.
- Oversee updates to clinical content on the external website and internal intranet.
- Drive patient preference, engagement and satisfaction through effective clinical communication.
- Evaluate the effectiveness of clinical communications policies and strategies, adapting them as necessary.
Qualifications
Required Education, Skills and Experience
- Bachelor's degree in Communications, Public Relations, Journalism, or a related field. Master's degree preferred.
- Minimum of 6 years of experience in healthcare communications, with deep experience and knowledge of clinical operations.
- Knowledge of healthcare and medical terminologies and technologies.
- Experience in reputation management and online/social media monitoring.
- Experience managing external PR agencies and vendors.
- Proficiency in media monitoring and PR software/tools.
- Proficiency in digital communication platforms and tools.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
Apply
Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.