System Informaticist Virtual Support
The posted compensation range of $40.75 - $59.09 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
This is a remote position.
The System Informaticist - Virtual Support position will be a member of the VITAL24 support team. The VITAL24 team is committed to providing continuous expert informatics support and empowerment to healthcare professionals around the clock, ensuring they have the support they need to provide the best care for our patients whenever and wherever they need it. In this position, you will be the primary point of contact for all clinical system-related inquiries, troubleshooting issues, and ensuring a positive user experience. You will provide real-time support to physicians, nurses, and other caregivers throughout the care continuum, offering education, troubleshooting technical issues, and triaging complex problems. This role requires a strong understanding of clinical workflows and processes, excellent communication and interpersonal skills, and proficiency in technical troubleshooting. You will also contribute to developing and maintaining knowledge base articles and training materials, ensuring healthcare professionals are equipped to utilize our EHR system effectively.
Key Responsibilities
- Provides first-line support for technology issues, troubleshooting and resolving problems whenever possible. Ensures clear, accurate, and courteous communication with customers throughout the process.
- Possess and maintain a strong understanding of clinical workflows,Epic applications, and network performance. Engages in moderate/complex troubleshooting, and develops detailed documentation.
- Accurately document and triage incidents and service requests, escalating issues as needed to appropriate teams. Leverages internal resources and collaborates with other teams to effectively resolve issues and minimize customer interruptions.
- Create and maintain support documentation, knowledge base articles, and user guides. Contribute to the development of training materials.
- Participate in the orientation and training of new hires, mentors team members, and creates and maintains internal training materials. Provide virtual one-on-one support to end users.
Qualifications
Required:
- Minimum of four (4) years of healthcare experience
- Minimum of two (2) years of Informatics or EHR support experience at a regional or local level
- Extensive experience in Clinical and/or HealthCare Business Applications
- Excellent written and oral communication skills
- EHR Support experience
Preferred:
- Bachelor’s Degree
- Epic certification
- Clinical Informatics Certification
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.