IT Product Manager
The posted compensation range of $44.83 - $65.00 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
Responsible for delivering project assignments of medium to high complexity which includes application design, and configuration build. Interacts with the customer user community in a courteous and professional manner to secure business requirements; perform technical requirements translation and work with Product Engineers or Product Administrators to meet business objectives.
Develops test plans for new application functionality from an application/technical perspective. Collaborates with key stakeholders and may provide guidance on function testing. May be pulled into Medium to high complexity issues or requests that need a technical expert for specific solution sets. And typically involved in problem management activities which includes performing diagnosis, troubleshooting and critical thinking to solve or fulfill needs of medium and high complexity; utilizing knowledge management and escalating issues when necessary.
Responsible for completing tasks and associated documentation within committed timeframes, and effectively communicating across teams and all levels of management.
Participate in technical analysis discussions, deliver supporting artifacts and assist with conducting review sessions for all necessary approvals.
Develops and maintains a knowledge management solution and may lead transition to operations functions following implementation delivery.
Receives necessary information and training of applications during the implementation of new solutions, upgrades, fixes.
May lead Product Release management functions which may include developing test plans, perform test plans, facilitating with end user for end user acceptance testing and may develop application validation scripts for ongoing operations team.
Develops overall project task list for team, estimates and resource plans for small to medium scale projects.
Day to day interactions with user community and works collaborate with multiple Stakeholders both IT and non-IT as it relates to problem management and project delivery.
Provides guidance and training and problem solving assistance to other team members and operational support teams.
May lead efforts on continuous process improvement activities to ultimately improve customer satisfaction experience.
May assist in the development of service level agreements (SLAs). Monitors deviations and escalates issues to more senior team members.
Remote eligible.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed
within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job
responsibilities required of employees assigned to this job. Employees may be required to perform other duties as
assigned.
Qualifications
- Bachelor’s degree in Computer Science, Technology, Medical, Business discipline or equivalent experience.
- 4-5 years’ experience working in IT as an Application Systems Analyst or Technical Analyst role
- 2 or more relevant technical/professional security certifications preferred.
Skills: - Excellent writing/documentation and communication skills Fast learner, quality consciousness and committed to providing exceptional customer service Experience working with project life cycle or project management methodologies required. Experience working with DWP & ServiceManagement Product is required ie ServiceNow, Zoom, Google, Microsoft O365, and the like.
- 4 or more years’ experience application support, implementation or development experience with applications in a hospital or medical related industry is required.
- Advanced understanding and comfort leading business and technology partners through a structured deployment and/or implementation life cycle and support model. This includes technical requirement gathering, specification development and creation of design and system test plans.
- Advanced understanding of technology projects and concepts as they relate to high level business objectives and ability to present those concepts to both IT And non-IT Audiences in concise and easily understandable manner is required.
- Excellent presentation, technical writing and documentation skills are required.
- Strong Analytical and problem solving skills required. Ability to handle multiple tasks, set priorities, schedule and meet deadlines is required.
- Proven interpersonal and relationship building skills, with the ability to manage up, down and across levels of the organization is required.
- Highly self-motivated, ability to complete assignments with limited supervision and attentive to detail is required.
- Operational understanding and ability to work in a complex and matrix oriented team environment.
- Strong command of key productivity applications: Google Workspace, Zoom, Microsoft Visio,
- Operational knowledge of interfaces/EDI, APIs, and evolving technology is desired.
- Ability to lead discussions with application and project team(s) to define testing scenarios and scripts in alignment with customer and system requirements is a desired skill.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.