IT Analyst
The posted compensation range of $32.08 - $46.51 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.
Responsibilities
- Provides advice, guidance and expertise to promote adoption of methods and tools and adherence to policies and standards. Evaluates and selects appropriate methods and tools in line with agreed policies and standards. Implements methods and tools at project and team level including selection and tailoring in line with agreed standards. Manages reviews of the benefits and value of methods and tools. Identifies and recommends improvements. Contributes to organizational policies, standards, and guidelines for methods and tools.
- Coordinates and manages planning of the system and/or acceptance tests. Takes responsibility for integrity of testing and acceptance activities and coordinates the execution of these activities. Provides advice and guidance on any aspect of test planning and execution. Identifies process improvements, and contributes to corporate testing standards and definition of best practice.
- Leads the assessment, analysis, planning and design of release packages, including assessment of risk. Conducts post release reviews. Ensures release processes and procedures are applied and that releases can be rolled back as needed. Identifies, evaluates and manages the adoption of appropriate release and deployment tools, techniques and processes (including automation).
- Demonstrates creativity and takes initiative in problem solving. Resolves or facilitates resolution of complex problems for assigned programs.
- Project assignments are large in scope and are highly complex.
- Provide exceptional customer service to CommonSpirit end users, Business Stakeholders and other members of CommonSpirit ITD.
- Serve as the Scrum Master for one or more ServiceNow development teams, facilitating Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Coach and mentor team members on Agile principles, practices, and roles, fostering a culture of collaboration, accountability, and continuous improvement.
- Work closely with Product Owners and stakeholders to groom and prioritize the backlog, ensuring that user stories are well-defined, estimated, and aligned with business priorities.
- Remove impediments and obstacles that hinder team productivity and delivery, escalating issues as needed and collaborating with cross-functional teams to find solutions.
- Track and report sprint progress, velocity, and team performance metrics, identifying areas for improvement and implementing strategies to enhance team effectiveness.
- Promote a culture of transparency, openness, and trust within the team, encouraging constructive feedback and facilitating healthy conflict resolution.
- Collaborate with other Scrum Masters and Agile coaches to share best practices, lessons learned, and continuous improvement initiatives across the organization.
- Stay current with Agile methodologies, industry trends, and ServiceNow platform updates, and contribute to the evolution of Agile practices within the organization.
- Prioritize the team's needs above all else, leading, coaching, and offering guidance when needed, and serve as an advocate for the team in front of stakeholders.
- Identify impediments in sprint task completion and remove those barriers to increase productivity.
- Seek out data that highlight areas of improvement for the team.
- Enhance and streamline processes to increase the team's efficiency, and facilitate the operations of businesses in a cost-effective way.
- Be flexible in approach to change within the organization and project timeline, such as shifting priorities or accommodating unexpected challenges.
- Identify opportunities for process improvements and suggest new approaches based on industry trends.
- Remote eligible.
The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.
Qualifications
- BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
- Strong understanding of Agile methodologies, particularly Scrum.
- Minimum of 2 years Experience as a Scrum Master or in a similar role, preferably in a ServiceNow environment.
- Excellent leadership and communication skills.
- Ability to coach and mentor team members on Agile practices.
- Experience in managing ServiceNow implementations using Scrum or other Agile frameworks.
- Strong problem-solving skills and ability to remove impediments to team productivity.
- Ability to track and report on team performance metrics.
- Knowledge of ServiceNow is a plus
- Agile 2.0
- Test Management 2.0
- ServiceNow Scrum Master or Business Analysts experience a plus in any of these ServiceNow modules: ITSM, SPM, APM, CMDB, HRSD,
- Integrations, Flow Designer, EmployeeCenter, ITOM, CSM, WSD, SecOps
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.