Supervisor, Patient Financial Services
The posted compensation range of $32.56 - $46.03 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.
Virginia Mason Franciscan Health brings together two award-winning health systems in Washington state CHI Franciscan and Virginia Mason. As one integrated health system with the most patient access points in western Washington, our team includes 18,000 staff and nearly 5,000 employed physicians and affiliated providers. At Virginia Mason Franciscan Health, you will find the safest and highest quality of care provided by our expert, compassionate medical care team at 11 hospitals and nearly 300 sites throughout the greater Puget Sound region. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, annual bonus eligibility, and more!
Responsibilities
- Recruits, hires, trains, disciplines and supervises staff including completion of performance evaluations and competency assessments. Maintains and updates staff procedure manuals, staff training programs and quality assurance programs. Communicates effectively with staff and develop an effective team which promotes open communication between co-workers in a courteous and professional manner.
- Provides leadership and acts as a resource to departmental staff to ensure smooth operations of the day-to-day activities; and ensuring operational goals and customer needs are met.
- Participates in the development and implementation of operational processes and supervises the activities of a Patient Financial Services (PFS). Assists in the development of and provides recommendation for systems and processes that further develop VMMC's ability to provide efficient revenue cycle operations.
- Participates in the establishment of policies and procedures for the revenue cycle according to administrative and legal requirement.
- Assists in developing and monitoring the operating and capital budget making adjustment as needed to stay within budget guidelines; reviews and reports significant variances.
- Collaborates and coordinates with other VMMC Departments and alliances to ensure seamless administrations of processes and policies as well as analyzes and resolves sensitive financial related situations.
As a part of our organization, we currently offer the following additional benefits:
- Competitive starting wages (DOE) and training to grow within the company
- Paid holidays, vacation and sick time
- Medical/Dental/Vision Insurance plans
- Flexible health spending accounts: DCFSA and FSA
- Health Savings Account - (HSA) for use with the high deductible health plan
- Short and long term disability programs
- Employer paid life insurance
- 401a and 403b retirement programs
- Tuition Assistance for career growth and development
- Bright Horizons programs for additional support with children, pets, dependent adults, and household needs
- Employee Assistance Program (EAP) for you and your family
- Voluntary Protection: Group Accident, Critical Illness, and Identify Theft
Qualifications
- A high school diploma or GED is required.
- This position requires 3 years increasingly responsible leadership experience, preferably in a progressive healthcare setting.
- Demonstrated customer service, written and verbal communications skills and the ability to manage a diverse staff model.
- Previous experience in a Clinic/Hospital financial business opperation, extensive knowledge of billing guidelines, and Federal and State billing regulations and previous supervisory experience is preferred.
Just as Virginia Mason is dedicated to improving the lives of our patients and our community, we are equally dedicated to your professional and personal success. With a wide range of perks that includes comprehensive compensation and benefits, continuing education and support, and the opportunity to live in one of the most livable cities in the country, you will find that an opportunity with Team Medicine is one worth taking. Virginia Mason Medical Center, was recognized among the Best Hospitals in Washington state by U.S. News & World Report. Located in Seattle, WA, Virginia Mason is an internationally recognized leader in the continuous improvement of health care. With an extensive list of awards and distinctions that includes our recognition as Top Hospital of the Decade by The Leapfrog Group, Virginia Mason offers you the opportunity to partner with exceptionally talented peers at every level. You will contribute to the strength of our Team Medicine approach to collaborative medicine and benefit from the changes enacted through our Virginia Mason Production System, a model that has transformed health care by providing patients with easier access to care, reducing errors, and continuously innovating patient safety and quality that has been adopted by other organizations here and abroad. Join us, and find out how many ways Virginia Mason offers you the chance to focus on what really matters - our patients.
We deliver inspired people to do meaningful work.
We are an equal opportunity/affirmative action employer.
Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.
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Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible employees may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit https://www.commonspirit.careers/benefits.
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Equal Opportunity
CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. For more information about your EEO rights as an applicant, please click here [PDF].
CommonSpirit Health™ will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c). External hires must pass a post-offer, pre-employment background check/drug screen. Qualified applicants with an arrest and/or conviction will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, ban the box laws, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances. If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA). CommonSpirit Health™ participates in E-Verify.